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RAWB
Level 7
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Message 1 of 11

McAfee Protection Settings Keep Changing...

Hello, I have had McAfee Total Protection for about 2 years now and I have had the settings change where it tells me I am "not protected". Then I have to open McAfee and press the little fix button to change it all back. It used to be once a month. Well now it's every couple of hours. I have updated and done everything.

Anybody know why this is happening? How can I stop it?

10 Replies
CopyRon
Level 10
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Message 2 of 11

Re: McAfee Protection Settings Keep Changing...

Does it say what needs fixing?

Dinz
Level 16
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Message 3 of 11

Re: McAfee Protection Settings Keep Changing...

Hi Rawb,

Can you please specify the error message that you get underneath the fix button ?

Along that please provide the following information like;

What is the operating system you use ? (xp/vista)

What type of internet connection ? (dsl/wireless)

Do we have any other antivirus software installed in the computer ?

Regards,

Dinesh K

on 1/22/10 7:08:47 AM GMT-06:00

Re: McAfee Protection Settings Keep Changing...

Same here

When I turn pc on.  Mcafee is fine for awhile then it pop up, said that it is not full protection.  So I click and it got fixed.  And later on,  it pop up again but black cover the logo and sometimes it fixed correct and sometimes it show the error, not detail the error but only said cannot be fixed.

I am using XP computer.  Any information would be helpful and appreciate it.

Been with McAfee for about 10 years and it never happen till very recent.

Dinz
Level 16
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Message 5 of 11

Re: McAfee Protection Settings Keep Changing...

Hi,

May I know did you make any recent changes for the computer like a system restore ?

And please provide me the error underneath the Fix button so that we could proceed further.

If you have'nt ran the virtual technician, please run the same from http://mvt.mcafee.com and post me your session id.

Regards,

Dinesh K

ricksza
Level 7
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Message 6 of 11

Re: McAfee Protection Settings Keep Changing...

I have the same problem. I run Vista OS. When the box comes up about my protection, I bring up the McAfee Security Center and watch. After about 15 seconds, it says that I'm protected without pushing the fix button. I have already run the McAfee Virtual Technican a month ago. No problem found, no change. Today is 2/7/10, last scan was 2/5/10 and updates are current. When it loses protection, I'll lose program response with IE8. I don't have a secure feeling with McAfee protection cutting out all the time.

Dinz
Level 16
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Message 7 of 11

Re: McAfee Protection Settings Keep Changing...

Hi ricksza,

Can you please provide me the error message that is displayed underneath the fix button so that we could diagnose the issue and proceed further.

Also can you post me with a screen shot of your security center and the session id of your virtual technician

Thanks,

Dinesh K

ricksza
Level 7
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Message 8 of 11

Re: McAfee Protection Settings Keep Changing...

I never noticed any error message, just a notification "Your computer is not protected". After waiting a few seconds, I'm protected again. I took it on my own to totally delete and do a clean install. So far, so good. It's been two days without any problems. did a complete scan, no problems found. If it shows up again, I'll get screen shots.

Thanks, Rick

Re: McAfee Protection Settings Keep Changing...

the same thing is happening to me. It started a few weeks ago.   "computer & files" and "internet & network" needs to be fixed. when I click on fix I get "problem needs your attention" message.  I don't get any error number underneath the fix button either.  Sometimes but not often it goes back to normal but minutes later I'm back to square 1.  Used web technician & it claims nothing is wrong.  Wish somebody could straighten it out.  I'm kind of nervous without any protection.  I have Vista & Verizon DSL

Re: McAfee Protection Settings Keep Changing...

I'm having the same problems. No error message--just a sudden "Your computer is not protected." When I try running a full scan to see what's going on, my computer freezes up. I have the program on another computer and am not having any problem there.