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McAfee Product Vanished?! Please help computer illiterate girl!!

Hi Folks,

Computer illiterate, so apologies for that in advance!

Bought McAfee Total Protection just under a month ago, downloaded and all was well.

These last few days, however, I have been getting flashed with McAfee warnings saying my protection has expired which pertains to an old supbscription I had back in 2009.  But I am unable to find my new subscription on my computer.  I AM able to locate and see it on my McAfee account, listed as bought and in use etc.

I have the shortcuts on my desktop that came from my new subscription but it just tells me its expired.

When I try and re-run the program I get a Windows Installer box saying    "The system administrator has set policies to prevent this installation", which I know I couldn't of because I don' know how too!

I have thought about uninstalling the McAfee products to reinstall them but I'm not sure if I am able to re-install after?

Also if I cancel the uninstall this box appears    MCUIHOST.exe   "the instruction at 0x001c 5901" referenced memory at "0x00000024" The memory could not be "read".  Click on OK to terminate the program.

Of course, I have no idea what that means.

I was offered a free download from McAfee of McAfee Security Scan Plus not long ago, which I downloaded and is working but this, obviously, dowesn't cover all areas of protection.  Could this of interfered with my exisiting McAfee products?

Please help a girl in need!  Any tips would be greatly appreciated!!

Many thanks!

Ruby

2 Replies
exbrit
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Re: McAfee Product Vanished?! Please help computer illiterate girl!!

Security Scan Plus is simply a tool that checks what security software you may need, it is installed optionally with some other software such as Adobe products and can be uninstalled in the normal manner via Control Panel > Programs.

To sort out your subscription problems it's probably best to contact Customer Service directly via Useful Links at the top of this page.  The best way to contact them is either a toll-free phone call or online chat.

Re: McAfee Product Vanished?! Please help computer illiterate girl!!

Hi Ruby,

McAfee Security Scan Plus is a free diagnostic tool that ensures you are protected by actively checking your computer for up-to-date anti-virus, firewall, and web security software so you always know if your computer is safe.  & not to confuse that with your regular McAfee Antivirus software as both are different

I happened to locate your McAfee account and found that you have 3 User McAfee Total protection good until the 2012 . So by now if you do not have the programs installed on the PC. Please follow  the instructions here and reinstall the program and you should be alright . http://service.mcafee.com/faqdocument.aspx?id=TS100507

Thanks,