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msantan
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Message 1 of 10

McAfee Internet Security Updates Require Reboot Daily or More Frequently

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Recently (last four days or so), I have been prompted for "restart now" or "restart later" due to updated software at least daily if not more.  Today's update came at about 12:38 pm PST and the system says there will be another at 4:50 pm PST today.  Of course, I don't know if that one will also require a reboot.  Does anyone know why significant software updates (those requiring reboot) are occuring this frequently?

Many thanks.

Windows Vista Home Premium

McAfee Internet Security subscription plan

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Reliable Contributor exbrit
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Message 4 of 10

Re: McAfee Internet Security Updates Require Reboot Daily or More Frequently

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Maybe the MVT itself needs to be updated by McAfee.

Best to contact Technical Support in this case, it's free by phone or online chat and available through Useful Links at the top of this page....unless you want to try a complete uninstall via Control Panel, then run the MCPR cleanup tool listed also under Useful Links, reboot and reinstall from your online account.  That may fix it.

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Reliable Contributor exbrit
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Message 2 of 10

Re: McAfee Internet Security Updates Require Reboot Daily or More Frequently

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They shouldn't be, I can only assume an update isn't taking for some reason.   Run the Virtual Technician to see if it finds and fixes anything untoward:  http://mvt.mcafee.com/

Those figures stating next update at.... are simply meaning that's the next time SecurityCenter will check for one.

This is Vista SP2 I assume with IE9 installed?  Even if you don't use IE, Mcafee does.

Also post what version of SecurityCenter you have.  Open it and click 'About'.

Message was edited by: Ex_Brit on 03/02/13 4:33:31 EST PM
msantan
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Message 3 of 10

Re: McAfee Internet Security Updates Require Reboot Daily or More Frequently

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Thanks for the quick response.  Vista SP2 and IE9 were both installed. 

Ran the MVT and it said it couldn't help because "Product Upgrade Required."   Not sure why that is the case...

I have Security Center 12.1, Build 11.6.443.  Last updated 1/25/2013. 

Reliable Contributor exbrit
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Message 4 of 10

Re: McAfee Internet Security Updates Require Reboot Daily or More Frequently

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Maybe the MVT itself needs to be updated by McAfee.

Best to contact Technical Support in this case, it's free by phone or online chat and available through Useful Links at the top of this page....unless you want to try a complete uninstall via Control Panel, then run the MCPR cleanup tool listed also under Useful Links, reboot and reinstall from your online account.  That may fix it.

msantan
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Message 5 of 10

Re: McAfee Internet Security Updates Require Reboot Daily or More Frequently

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I haven't done a clean install in a number of years, so I chose that option.  The MCPR link was not available to me on several attempts.  On a couple attempts, it connected to the "how to uninstall..." bulletin.  I found the direct access via a search on "MCPR" in this community.

I will have to wait a few days to see if the product update process remains stable.

Thanks again.

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Reliable Contributor exbrit
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Message 6 of 10

Re: McAfee Internet Security Updates Require Reboot Daily or More Frequently

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If you scroll down that "how to uninstall..." bulletin the download to MCPR is right there.   Sorry I should maybe have explained that.  Anyway, good luck, let's hope that fixed it otherwise Technical Support is the best bet if not.

Re: McAfee Internet Security Updates Require Reboot Daily or More Frequently

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having the exact same problem and it is very annoying

Reliable Contributor exbrit
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Message 8 of 10

Re: McAfee Internet Security Updates Require Reboot Daily or More Frequently

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bigd11282 wrote:

having the exact same problem and it is very annoying

As stated earlier, Technical Support is your best route for a quick solution.

msantan
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Message 9 of 10

Re: McAfee Internet Security Updates Require Reboot Daily or More Frequently

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A clean install seemed to work for me, no more frequent updates.  Thanks!

Reliable Contributor exbrit
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Message 10 of 10

Re: McAfee Internet Security Updates Require Reboot Daily or More Frequently

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Good, glad that worked for you.

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