cancel
Showing results for 
Search instead for 
Did you mean: 
MarkD1990
Level 7

McAfee Internet Security Suite won't install?

I have gotten a 12 month subscription for the McAfee Internet Security Suite from Sky, and I cannot install it at all. I have removed Norton that was pre-installed and have ran the tool to remove anything left behind from the McAfee software I had from college.

The message reads:

You must restart your computer before reinstalling McAfee products.

What is going on?

I run Vista on a HP Compaq Presario CQ60.

0 Kudos
4 Replies
Dinz
Level 16

Re: McAfee Internet Security Suite won't install?

Hi Mark,

This can be caused when files are left behind from the previous installation or when you run the McAfee Consumer Products Removal Tool (MCPR).

Right-click Start and select Explore.
 
Navigate to the appropriate location below:
Windows Vista and 7: C:\ProgramData\Start Menu\Programs\Startup
Locate and delete a file similar to this example: $McRebootA5E6DEAA56$.

NOTE: This filename varies, the numbers after $McReboot will be slightly different. 
 
Reinstall your McAfee software.

Regards,
Dinesh K
McAfee Online Community Moderator

on 8/18/10 4:02:19 PM GMT-06:00
0 Kudos
MarkD1990
Level 7

Re: McAfee Internet Security Suite won't install?

Yes I have removed Norton aswell using the tool, but still nothing. What's the cause of it?

0 Kudos
k3tg
Level 14

Re: McAfee Internet Security Suite won't install?

If you have tried but not had any success with the recomendation from Dinz, I would suggest you contact McAfee Customer Support and they should be able to provide you information concerning activating your software from Sky broadband

0 Kudos
k3tg
Level 14

Re: McAfee Internet Security Suite won't install?

Did you also run the Norton removal tool?

0 Kudos