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goober56
Level 7

McAfee Internet Security Program not working.

Dear Community,

The addon program "McAfee Internet Security" is not currently working post me purchasing a sub, with this anti-viris company. It as also (may or may not be linked) caused all and any windows to minize or "un highlight" themselves as if i where to click away from them. I can not however uninstall this program so i can continue trouble free pree installing this software.

Ps: I had to re click this window 5 times to continue to type.

Thanks for any help,

Goober.

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4 Replies
Peacekeeper
Level 20

Re: McAfee Internet Security Program not working.

addon program what do you mean by that? Mcafee internet security is a full blown program that adds onto nothing. Did you buy it via subscription of in a box from a store?

If it is the legit program did you have another AV installed and if so did you remove it via its own removal tool?

Also remome mcafee via the method described here

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

and reinstall from your account

Then if still an issue call tech support


http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

Message was edited by: Peacekeeper on 27/11/12 6:42:02 AM
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goober56
Level 7

Re: McAfee Internet Security Program not working.

I recvied McAfee with a lenovo computer i had recently purchased. Recently the trial period was up and i clicked on a link given from the progam itself to renew my subscritiopn.

I also was under the impression that the Internet Security part was an addon since i thought at the end of the purchased i was asked for it for an additional slight cost.

also going throught the above posted steps.

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goober56
Level 7

Re: McAfee Internet Security Program not working.

Can not uninistall white box appears in the middle of my screen. I guess ill go call tec support.

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Peacekeeper
Level 20

Re: McAfee Internet Security Program not working.

A white box when you run remove from programs and features in control panel? If no help from support post your SR number and I will get higher support to you

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