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McAfee Customer Support Ignoring Emails!

I am paying for a McAfee subscription but have been having trouble with its installation for months now.

Over those months, I have been contacting customer support to receive assistance but all my 

NEARLY 10 emails have been completely ignored!

All I receive is the automated no-reply email confirmation but no actual support.

So not only am I paying for a service that is not being provided but the support team is ignoring my attempts to fix this problem.

How do I receive support from McAfee?

4 Replies

Re: McAfee Customer Support Ignoring Emails!

We apologies for the inconvenience caused, I have sent you a private message. Please respond back with requested information in-order to help and serve you better.

Re: McAfee Customer Support Ignoring Emails!

Available 1500 CET 13/02/2020 as expressed in my private message.

 

I have been paying for 3 months of service and have received nothing during that time because your team has never responded to my repeated requests for help. 

This is very inappropriate. 

 

-Henry

Re: McAfee Customer Support Ignoring Emails!

bump

still nothing. 

 

cyberdude Reliable Contributor
Reliable Contributor
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Message 5 of 5

Re: McAfee Customer Support Ignoring Emails!

hello,

have you tried in the meantime as an alternative to contact support by phone or chat and discuss the problem you experience over there ?

you can reach them during working days at office hours at;

https://service.mcafee.com

in the middle of this page there is a button you can contact live support

hope this helps ?

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