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lasvegasuser
Level 7

McAfee - Cox Security Suite - HTTP Status 500

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Cox Security Suite - Las Vegas.

Error when attempting to downloading McAfee - Cox Security Suite ***HELP!

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException

          com.cox.chsi.app.Authenticator.addRoles(Authenticator.java:436)

          com.cox.chsi.app.Authenticator.getUser(Authenticator.java:312)

          com.cox.chsi.app.Authenticator$Proxy$_$$_WeldClientProxy.getUser(Authenticator$Proxy$_$$_WeldClientProxy.java)

          com.cox.chsi.app.PageRestrictFilter.doFilter(PageRestrictFilter.java:138)

          com.cox.chsi.app.HttpRequestDebugFilter.doFilter(HttpRequestDebugFilter.java:95)

note The full stack trace of the root cause is available in the JBoss Web/7.0.16..Final-redhat-1 logs.

JBoss Web/7.0.16..Final-redhat-1

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1 Solution

Accepted Solutions
lasvegasuser
Level 7

Re: McAfee - Cox Security Suite - HTTP Status 500

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Problem Solved - After 3 days

According McAfee/Cox Technician, this problem was generated by having 2 accounts (primary accounts) once they selected only one as the primary account, I did have access to download the Cox Security Suite and no problems to install.

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2 Replies
exbrit
Level 21

Re: McAfee - Cox Security Suite - HTTP Status 500

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It seems you aren't alone - Cox suggests emailing them: http://forums.cox.com/forum_home/internet_forum/f/5/t/4314.aspx?pi287=1

lasvegasuser
Level 7

Re: McAfee - Cox Security Suite - HTTP Status 500

Jump to solution

Problem Solved - After 3 days

According McAfee/Cox Technician, this problem was generated by having 2 accounts (primary accounts) once they selected only one as the primary account, I did have access to download the Cox Security Suite and no problems to install.

0 Kudos