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fatal
Level 8

McAfee AntiVirus Plus 2012 will not activate (Help Me PLEASE)

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I booted up my Dell Inspiron  N5050 one day and I notice my McAffee software will not update. I try to manually update that also fails then McAfee suggests that I re-install it. I get through the re-instalation process error-free until I get to the activation point and the "Please wait while we connect to McAfee.com" screen will not go away or let me run my AntiVirus software.

McAfee.png

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fatal
Level 8

Re: McAfee AntiVirus Plus 2012 will not activate (Help Me PLEASE)

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Using a backup registry worked, and it even let me update windows again. Thank you all so much for helping me on New Years Day, and I will never think about using any other AntiVirus software besides McAfee. Happy New Year to you all! 

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13 Replies
exbrit
Level 21

Re: McAfee AntiVirus Plus 2012 will not activate (Help Me PLEASE)

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It appears you are using a wireless connection, correct?   Do other application connect to the Internet OK?    I see that Windows Action center is trying to alert you to an error, that may have some bearing.

Is this Windows 7 SP1 and fully updated?   Do you have IE9?

Open IE9 and go to Tools/Internet Options/Advanced and click Reset.  OK any prompts then close IE.

Reopen it and go to Tools/Manage Add-ons and re-enable any you need.

Try activating again.

If that fails try phoning Technical Support - it's a free call and linked through Useful Links at the top of this page.

Message was edited by: Ex_Brit on 01/01/13 6:39:42 EST AM
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exbrit
Level 21

Re: McAfee AntiVirus Plus 2012 will not activate (Help Me PLEASE)

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It's possible that the mcafee.com servers are down.  So I suggest that you contact Support directly as I previously suggested.  They are available by phone or online chat.

.

Message was edited by: Ex_Brit on 01/01/13 7:42:06 EST AM
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karthiks
Level 12

Re: McAfee AntiVirus Plus 2012 will not activate (Help Me PLEASE)

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Fatal,

If issue persists even after following Peter’s steps please let me know it is your first time activation or you have already activated McAfee ?

By checking your records I found that you have McAfee virus scan plus expires 06/01/2016, means your McAfee was already activated

If the McAfee is already activated no need to activate the McAfee again, please follow my instructions below so you can download & install the McAfee product Online which doesn’t need activation

Run the below McAfee Removal Tool to remove the McAfee Completely

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

Restart the Machine

Run the below McAfee Preinstall Tool (used to delete Temp, Cookies etc.,)

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Follow the instructions given in the below link & reinstall the McAfee

http://service.mcafee.com/faqdocument.aspx?id=TS100342

Restart the Machine after completing the Installation

Good Luck J

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fatal
Level 8

Re: McAfee AntiVirus Plus 2012 will not activate (Help Me PLEASE)

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I followed all of your steps and re-installed but now when I try to start McAfee it just appears as a blank box and will continue to stay blank until I close it. Could it be because Windows will not update for me?

Message was edited by: fatal on 1/1/13 2:32:21 PM CST

Message was edited by: fatal on 1/1/13 2:33:25 PM CST
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exbrit
Level 21

Re: McAfee AntiVirus Plus 2012 will not activate (Help Me PLEASE)

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Try the 'Blank' link in my signature below.  It's caused by jscript corruption and the solutions there should help, particularly #1.

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exbrit
Level 21

Re: McAfee AntiVirus Plus 2012 will not activate (Help Me PLEASE)

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By the way, if you are in the habit of using registry cleaners, stop as this is a typical result.

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karthiks
Level 12

Re: McAfee AntiVirus Plus 2012 will not activate (Help Me PLEASE)

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Fatal,

Follow the instructions given in the below article and check with the issue

http://service.mcafee.com/faqdocument.aspx?id=TS101233 

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fatal
Level 8

Re: McAfee AntiVirus Plus 2012 will not activate (Help Me PLEASE)

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I followed each step but McAfee still appears blank, even the Command Prompt tests all came back sucessful. Also I have been using System Mechanic to clean the registry, I will stop that now. But could I try using a registry backup maybe?                             SM.png

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exbrit
Level 21

Re: McAfee AntiVirus Plus 2012 will not activate (Help Me PLEASE)

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If one of those is prior to when this started try it by all means.  It may require a reboot.  Otherwise contact Technical Support via the link under Useful Links at the top of this page.

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