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ahsaz
Level 7

McAfee Activation window disappearance

Hello, I am using New Toshiba Laptop with Windows 7 Home Premium 64-Bit installed in it... I have successfully installed a 2012 McAfee Total Protection but when I try to activate the product the activation window appear momentarily and then disappear. I have tried several solutions but none worked. Please Help.

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7 Replies
JaiPrakash
Level 12

Re: McAfee Activation window disappearance

Hi ahsaz,

Kindly update me with the following details:

Type of McAfee Product Purchase: (CD/ Online)

Browser Version: (IE 7 / IE 8 / IE 9 / Firefox / Google Chrome)

Version of installed McAfee Product:

(Navigation: Open McAfee product > Click About on the top right)

  • McAfee Security Center:
  • McAfee Virus Scan:

          DAT version:                   

Meanwhile try the below steps to Re-register JScript.dll and VBScript.dll & then try McAfee Product Activation.

  1. Click Start and select the Search box.
  2. Type the following command and press ENTER:
    cmd
  3. Right-click command and select Open as Administrator.
  4. Type each of the following commands and press ENTER after each one. After each command has run, you see a success or failure message:


regsvr32 jscript.dll
regsvr32 vbscript.dll

regsvr32 scrrun.dll

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ahsaz
Level 7

Re: McAfee Activation window disappearance

Hi, here are the requsted info:

Type of McAfee Product Purchase: online

Browser Version: I am using both IE9 and Firefox 14.0.1

Version of installed McAfee Product:

(Navigation: Open McAfee product > Click About on the top right)

  • McAfee Security Center: Version 10, Build 10.0.587
    • McAfee Virus Scan: Version 14, Build 14.0.309

          DAT version:    6801               

I have removed the old anti virus with its own removal tool and cleared all remaining files that may have been left after uninstallation.

Update: your solution regarding the dll files did not work.

Message was edited by: ahsaz on 8/13/12 9:47:35 AM CDT
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Peacekeeper
Level 20

Re: McAfee Activation window disappearance

er you say online purchase if so why are you running a 2 year old version. You said 2012 it is 2010 version you posted the details about.

You should be installing from your account, once you register. See what Jai adds

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karthiks
Level 12

Re: McAfee Activation window disappearance

Hi,

Can you try the steps given in the below link and update me

http://service.mcafee.com/faqdocument.aspx?id=TS100431

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ahsaz
Level 7

Re: McAfee Activation window disappearance

Karthik ,

Your solution did not work either... The activation window appears for 1 second and then disappears immediately.

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karthiks
Level 12

Re: McAfee Activation window disappearance

Hi,

Can you try the below steps :

  • Shutdown the Computer
  • Check for the key “F8” in your keyboard
  • Start tapping the “F8” after turn on the computer
  • Check whether you are getting the windows boot options screen
  • Select “ Safe Mode with Networking ” using keyboard arrow keys and press ENTER
  • Wait for the files to Load and login to the user
  • Now try to activate the McAfee and check what happens
  • Restart the computer normally to go back to the Normal screen
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Peacekeeper
Level 20

Re: McAfee Activation window disappearance

and did the laptop come with another AV installed? If so remove it via its own removal tool.ie run the tool now to clear up any leftover bits of the program.

Also read

McAfee Communities: Mcaffe antivirus plus wont activate

Message was edited by: Peacekeeper on 13/08/12 7:21:55 PM
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