cancel
Showing results for 
Search instead for 
Did you mean: 

Massive cases with ERROR 12152 - UOL Antivirus.

Hello There.

My job it's about provice Technical support to Uol Antivirus.

Since last week to this week I receive at last 10 Cases with same problem ERROR 12152

It's long time I don't see it.

Tried the basic :

Another Antivirus Scan ( MBAM )
MCPR
MCPREINSTALL
CCLEANER
Safety Mode with network

Msconfig ( Disable stuff )

I tryed use mcafeesetup.exe ( Old installation mode with email and password ) and of course tried with new one whicth ask for Serial instead Email and pass

Well all cases are with Windows XP

Didn't notice about Win7 yet.

I have here 2 computers Windows 7 and Windows Xp.

I tried to install and everything was OK!

don't know what to do!!!

0 Kudos
6 Replies
exbrit
Level 21

Re: Massive cases with ERROR 12152 - UOL Antivirus.

I'm sorry what has McAfee got to do with UOL Antivirus?

Error 12152 is a general Windows network error.

See:  http://service.mcafee.com/FAQDocument.aspx?id=TS100407

0 Kudos

Re: Massive cases with ERROR 12152 - UOL Antivirus.

Oh god

Uol Antivirus

Terra Antivirus

Globo Antivirus

or any etc antivirus on Brazil it's provide by mcafee.

I got problem with Mcafee total protection that UOL Inc sells in Brazil.

0 Kudos
exbrit
Level 21

Re: Massive cases with ERROR 12152 - UOL Antivirus.

Thank you for the clarification, that wasn't clear from your original post.  12152 is usually a problem with the network.   

Here is the FAQ again in Portuguese: TS100407

That FAQ link I provided is all I can find about it so best contact McAfee Technical Support directly, it's free by phone or online chat:

http://service.mcafee.com/TechSupportHome.aspx?lc=1046&sg=TS

.

Message was edited by: Ex_Brit on 02/07/13 6:55:41 EDT AM
0 Kudos

Re: Massive cases with ERROR 12152 - UOL Antivirus.

OK!
Thank you.

Today a receive 4 more cases.

Untill now about 16 Client report the same problem.

All diferent State and diferent Internet Providor.

It's something wrong with mcafee server or Brasil connection?

0 Kudos
exbrit
Level 21

Re: Massive cases with ERROR 12152 - UOL Antivirus.

There could be I don't know.  Support would be able to test that I think.

0 Kudos

Re: Massive cases with ERROR 12152 - UOL Antivirus.

Thank you again.

0 Kudos