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elmagico_112
Level 7

MCPR.exe Incomplete uninstallation

Hallo! I have a problem while uninstalling mcafee and I would like your help. I uninstalled mcafee from windows 7 (64bit) following the instructions on the link http://service.mcafee.com/FAQDocument.aspx?id=TS101331. I used this programm MCPR.exe that completes mcafee's uninstallation. Then comes a message that says "incomplete uninstallation" (view logs). You can see the archive below (attach).

Can you please tell me how can I complete mcafee's uninstallation? (Can you tell me where the problem is and fix it?) Thanks and sorry for my English!

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6 Replies
exbrit
Level 21

Re: MCPR.exe Incomplete uninstallation

Try running it again and always reboot immediately after it is complete.  If not successful then call Technical Support, it's free via Useful Links at thye top of this page.  Or you can use their online chat, also free.

Note MCPR is only for removing McAfee Consumer Products.

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elmagico_112
Level 7

Re: MCPR.exe Incomplete uninstallation

Thank you very much for you prompt reply. I tried to run the program again but still the same. Could you tell me exactly the communication process with Technical Support? (This link http://service.mcafee.com/FAQDocument.aspx?id=TS101331 says somewhere that sends the file). I am from Greece and here no number to call. Also there is no online chat Greece as a country of choice. In online chat too (I tried it with another country) says it needs to use the e-mail activation macfee. My computer was preinstalled macfee and not used for any e-mail turned-on. Just tried it (macfee) for a few days. Where I can send the file than I attached above and tell me what happens? Thanks very much in advance! (Sorry for the delay in my response and my English).

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jam1734
Level 7

Re: MCPR.exe Incomplete uninstallation

You can reboot your computer and execute it again. The removal will be success.

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elmagico_112
Level 7

Re: MCPR.exe Incomplete uninstallation

I tried reboot and run the program again but stil the same!

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praywins
Level 7

Re: MCPR.exe Incomplete uninstallation

If you are a Enterpise User,

Please open the following link

https://mysupport.mcafee.com/Eservice/Default.aspx

1. If you are a new User - register by clicking the New use option

2. If you are a registered user , login and go to interactive Support .

3. You can either select "create a Service request" or Technical support chat

Service request support is through email and Technical support chat is a online chat support

If you are a Home User,

Use the following link for Technical support

http://service.mcafee.com/ProductSelect.aspx?lc=1033&sg=TS&pt=1

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exbrit
Level 21

Re: MCPR.exe Incomplete uninstallation

For Greece you need to click the Technical Support link here under Europe, The Middle East and Africa (EMEA):  http://service.mcafee.com/faq/country.html

It is also linked under Useful Links or McAfee Support at the top of this page, or by right-clicking your taskbar icon and selecting Help and following the prompts from there or clicking Help in SecurityCenter.

.

Message was edited by: Ex_Brit on 06/02/13 7:00:02 EST AM
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