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MAC O/S Error: Unknown error received from scanners

OS: macOS High Sierra

Version 10.13.2

McAfee Internet Security

Version 3.9.0.0

When I try to do a Full Scan, I get a pop-up with the following error: Unknown error received from scanners

Also, I frequently get an alert that Real-time scan: Not Working.

I have reviewed some forum notes, but they generally state that they will work offline with the user, and there is no resolution posted.  Any help would be appreciated.

10 Replies
Moderator GaneshR
Moderator
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Message 2 of 11

Re: MAC O/S Error: Unknown error received from scanners

HI Eric,

I have dropped you an Email. Please reply back to take it further

Regards

Ganesh Raju R

dgd999
Level 7
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Message 3 of 11

Re: MAC O/S Error: Unknown error received from scanners

What is the solution ?. Is the fix only done in private ?.

I hav ethe same problem with everything appearing ok except for the error warning - which is not ok.

Juliank
Level 7
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Message 4 of 11

Re: MAC O/S Error: Unknown error received from scanners

HELP.

mac os 10.13.4

endpoint Sec;urity for Mac 10.2.3 (3074)

error returned when requesting scan "unknown error returned from scanner"

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Louis67
Level 7
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Message 5 of 11

Re: MAC O/S Error: Unknown error received from scanners

Hi,

I have the same error. I have a 2016 MBP 15" at 10.12.6.

Is there a fix for this problem?

Louis

Reliable Contributor selvan
Reliable Contributor
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Message 6 of 11

Re: MAC O/S Error: Unknown error received from scanners

Hi All

The OP is facing an issue with Consumer version of Mac Security. For EndPoint Security in Mac please direct your question here https://community.mcafee.com/t5/Mac-and-Linux-Products/bd-p/mac-and-linux

Choppo
Level 7
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Message 7 of 11

Re: MAC O/S Error: Unknown error received from scanners

I have the problem as well

Re: MAC O/S Error: Unknown error received from scanners

Me too!  i

Is McAfee protecting me or do I need to change supplier?

Juliank
Level 7
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Message 9 of 11

Re: MAC O/S Error: Unknown error received from scanners

I have the same error.  Mac Os 10.13.4. Mcafee endpoint for mac

Re: MAC O/S Error: Unknown error received from scanners

I have the same error - Mac os 10.13.4.  Mcafee endpoint for mac 

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