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asroma
Level 7

Lost Spam in Outlook 2000

Just got a new computor, Windows 7 64bit installed Outlook 2000 which took quite a bit of effort but working okay now except wheres the SPAM going to, the McAfee toolbar is there okay, McAfee seems to picking up all my SPAM but there is no folder in the shortcut column on the left to check, for errors and delete the rest.

Any help Thanks Al

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2 Replies
k3tg
Level 14

Re: Lost Spam in Outlook 2000

You may want to run the McAfee Virtual technician founs at the top of this page under Useful Links in the Technical Support area. MVT will scan your computer for any McAfee related issues and attempt to fix them. When MVT is finished you could try to contact Technical Support Chat which is free to use and they are available 24/7 for further assistance regarding your issue.

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Peacekeeper
Level 20

Re: Lost Spam in Outlook 2000

Ok I do not have outlook to test but does this "fix" help?Check where extend.dat is aiming

 When people migrate their data they
may bring a file from a 32 bit system to a 64 bit system. The problem
is from the 32 bit system McAfee will have installed all of its files
under the c:\Program Files\ folder. Which it should because it is a 32
bit system and only has one Program Files folder structure. When you
migrate to a 64 bit system you have 2 Program Files folder structures.Open  Extend.DAT in the
C:\Users\%USERNAME%\AppData\Local\Microsoft\Outlook folder structure it might still hold the previous information for the location of the MSK folder
structure on the old 32 bit system. So I renamed the extend.dat file to
extend.old and reopened Outlook and it created the new extend.dat file
pointing to the c:\Program Files (x86)\ folder structure.

Check also Web and email protection/antispam/email processing that the place in antispam folder is ticked.

Message was edited by: Peacekeeper on 29/05/10 11:31:43 AM
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