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LiveSafe Product: I broke updates (more info inside)

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I have two pcs running LiveSafe. Both were originally windows 8.1, and both have been upgraded to windows 10.

I used 'quick clean' feature of LiveSafe software, and let it clean 'registry' on one of my two pcs ( it had been cleaning registry just fine with windows 8.1 ).

Since then when I would goto check for updates it would seem to start for about 1 second and kick me out of updates, and It also would not let me turn on or off automatic updates ( it would allow me to select on or off, but it wouldn't Hold the setting )

The pc that I Did NOT use 'quick clean' ( with registry checked to clean ) would still update and nothing was broken.

The pc that I Did use 'quick clean' ( with registry checked to clean ) would not update and was broken.

Overall I had looked into 'update not working' issues in this forum, and I have // Ran MVT ( stated that I had a broken registry, which it repaired, but it didn't fix the update issue ) // Uninstalled // Ran Mcafee removal tool //

and Reinstalled // Now everything is working again.

Just posting this to let Tech Support know how I broke updates with Mcafee LiveSafe on WIndows 10.

Thanks for listening.

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Reliable Contributor exbrit
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Message 2 of 6

Re: LiveSafe Product: I broke updates (more info inside)

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I know this may sound surprising coming from a Moderator but I do not trust any registry cleaners, including the "Registry" part of QuickClean.

It was an addition to the software some time ago, originally from another manufacturer I believe, so be very careful using it.

Registry cleaners are pretty-well guaranteed to wreck your machine eventually.

This fault has been reported numerous times to the developers and no-one appears to be listening.

You might want to add a Product Idea to exclude it in future in our suggestion box here: 

I suggest that you completely uninstall the software via Control Panel > Programs and Features.. Reboot if asked to.

Run the MCPR cleanup tool and reboot.

Go to your online account and reinstall the software from there.

If you have any difficultied with Windows 10 I can throroughly recommend these forums: Windows 10 Forums

Toronto ▪ Canada
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Reliable Contributor exbrit
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Message 2 of 6

Re: LiveSafe Product: I broke updates (more info inside)

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I know this may sound surprising coming from a Moderator but I do not trust any registry cleaners, including the "Registry" part of QuickClean.

It was an addition to the software some time ago, originally from another manufacturer I believe, so be very careful using it.

Registry cleaners are pretty-well guaranteed to wreck your machine eventually.

This fault has been reported numerous times to the developers and no-one appears to be listening.

You might want to add a Product Idea to exclude it in future in our suggestion box here: 

I suggest that you completely uninstall the software via Control Panel > Programs and Features.. Reboot if asked to.

Run the MCPR cleanup tool and reboot.

Go to your online account and reinstall the software from there.

If you have any difficultied with Windows 10 I can throroughly recommend these forums: Windows 10 Forums

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers

Consumer Technical Support (alter Country @ top right as needed)

Consumer Customer Service (Accounts, Billing, Registration, etc.)
Anti-Spyware/Malware/Hijacker Tools


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Reliable Contributor exbrit
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Message 3 of 6

Re: LiveSafe Product: I broke updates (more info inside)

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P.S. When I refer to a reboot I mean power down and power up and I should mention that Windows 10 has Fast Startup on by default, it prevents the machine form doing anything but a quick hibernate and can cause issues.

There is a tutorial on how to turn it off here:  Windows 10 Forums

Re: LiveSafe Product: I broke updates (more info inside)

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Thank you so much for all the help you provide Ex_Brit  ( and you too catdaddy )

Reliable Contributor exbrit
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Re: LiveSafe Product: I broke updates (more info inside)

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You are welcome ;-)

Reliable Contributor catdaddy
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Message 6 of 6

Re: LiveSafe Product: I broke updates (more info inside)

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,

             You are quite welcome Glad that all is okay Actually Colleague Ex-Brit should get all the credit, as all I did was agree with him in regards to 'Registry Cleaners'. Take care...

All the Best

Catdaddy

McAfee Volunteer Moderator

Consumer Products

Cliff
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