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Laptop running SecurityCenter freezes during startup but after login - Windows 10 Home Edition 64bit

Hi,

Laptop running McAfee SecurityCenter freezes during startup. It was trying to perform an update and got to 54% complete and then it hung my laptop.

I am pretty sure that McAfee is causing the problem but I cannot get in to disable it before the laptop hangs. Is there anyway to startup Windows 10 but without McAfee

thanks Bob

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3 Replies

Re: Laptop running SecurityCenter freezes during startup but after login - Windows 10 Home Edition 64bit

Symptoms:

  1. After logging in the pc/laptop freezes; pressing CTRL+ALT+DEL brings up blue screen but selecting any option, such as Task Manager, does nothing; cannot get out of this loop
  2. After a little while but before logging in then the login is removed and the pc/laptop displays a twirly circle indicating it is trying to do something - this will never complete

In order for this to work for you then your pc/laptop cannot have the OS running on an SSD as the pc will boot too quickly for F8 to work and you will need access to another computer.

  1. Create bootable media on USB or DVD; see: http://www.thewindowsclub.com/windows-10-media-creation-tool-create-installation-media-upgrade
  2. Boot from media in 1) above
  3. Run the COMMAND prompt
  4. Follow instructions here: How to BOOT into Safe Mode with F8 - YouTube to execute: BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY LEGACY at the DOS prompt and to enable F8 entry into SAFE MODE
  5. Boot into SAFE MODE
  6. Disable every service named McAfee that you can
  7. Reboot your pc/laptop and it should be ok if you have the same issue
  8. Uninstall McAfee, see: Antivirus Software and Internet Security For Your PC or Mac | McAfee
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Peacekeeper
Level 20

Re: Laptop running SecurityCenter freezes during startup but after login - Windows 10 Home Edition 64bit

Does a reinstall fix the issue? I assume you have not another antivirus scanner installed or if you did you used its own removal tool to remove it.

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catdaddy
Level 20

Re: Laptop running SecurityCenter freezes during startup but after login - Windows 10 Home Edition 64bit

Successfully moved from SecurityCenter to General Discussion > Discussions

Cliff
McAfee Volunteer
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