cancel
Showing results for 
Search instead for 
Did you mean: 
agran750mira
Level 7

Laptop Has Been Invaded By Win 7 Security 2012

I need to know how to get Win 7 Security 2012 out of my computer.  I can still get e-mail, but it won't let me surf the web at all.  It wants me to give them $59 to cure my problems, but I already have McAfee.   McAfee says I don't have any issues after giving it a complet scan, but believe me,  I do!  Anyone else had this problem and resolved it?

Thanks,

Ann

0 Kudos
10 Replies
newjack
Level 12

Re: Laptop Has Been Invaded By Win 7 Security 2012

This is probabley new  try the free version of Malwarebytes.Leave default settings,update and do full scan. http://www.malwarebytes.org/  

Also you may have to run Rkill first if malwarebytes will not run.You can download RKill from here.There are several named versions on this page to help it to run.They are all the same program.Rkill will disable any bad processes so you can run Malwarebytes.It does not delete the processes.So after running do not reboot.Run Rkill then Run Malwarebytes.

Message was edited by: newjack on 6/14/11 10:37:34 AM EDT
0 Kudos
agran750mira
Level 7

Re: Laptop Has Been Invaded By Win 7 Security 2012

I am on the desktop computer right now.  I was hoping to be able to get a file on the "desktop", so that I could put it on a disc or flashdrive to get it to my laptop.  I tried to get past the malware with your link from the e-mail, but it blocked me from getting on the web again.  The link allowed me to scan this computer, but not the one I am  having problems with.  I will try RKill and see if I can get it into a file.  If not, I am back at ground zero.

Thanks

0 Kudos
newjack
Level 12

Re: Laptop Has Been Invaded By Win 7 Security 2012

Try to download it in safe mode with networking.Most likely by restarting computer and tapping f8 repeatedly.Also,You may have to download Rkill in safe mode with networking.

0 Kudos
agran750mira
Level 7

Re: Laptop Has Been Invaded By Win 7 Security 2012

OOoo...you are assuming I know how to network my computers.  Sorry, but I don't know how and have tried to figure it out many times before.  I wish I was as savvy at computers as you and my son, but I am not.  I do pretty well, but have to try by hit and miss a lot of times.  And while I have seen and "used" safe mode by mistake, I am not sure I can make it happen.  I would try the tapping like you said, but I don't know what good it would do if my computers are not networked.  I don't suppose I can plug the laptop into the desktop.  Right?  Doesn't sound like a good idea even if I could do it.  I know I can plug it into the router, but there again, you would need networking.

0 Kudos
newjack
Level 12

Re: Laptop Has Been Invaded By Win 7 Security 2012

Now I`m confused..... How did you get Win 7 security Rogue and recieve E-mails If you did`nt originally have a connection?I am going to assume you had a wireless connection.If that is the case then restart your computer and try doing what I said in post 3.

0 Kudos
agran750mira
Level 7

Re: Laptop Has Been Invaded By Win 7 Security 2012

I have a wireless connection on the laptop.  This malware lets me get and see e-mails, but when I click a link ot go somewhere to a website, it puts up a screen that  gives me three choices.  I always choose, let me surf even though it si unsafe, but it still won't let me do that.  If I make the choise to let them fix my computer, it goes right to their website where they want $59 for one year of their security software.  I think the third option is to let them scan your computer again to show me that I have 29 things wrong with my computer.

0 Kudos
newjack
Level 12

Re: Laptop Has Been Invaded By Win 7 Security 2012

You have to restart computer when it shuts down and starts back up start tapping F8 on top of keyboard.This will bring you to screen with options to start in safe mode with networking.You should then arrow down to safe mode with networking.The Malware is blocking you from internet access.Sometimes in safe mode you the malware won`t start up.Then download both item to your desktop.

0 Kudos
newjack
Level 12

Re: Laptop Has Been Invaded By Win 7 Security 2012

This rogue is probablt similir to this.Here are the instructions.Go to safe computer and print http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012

0 Kudos
agran750mira
Level 7

Re: Laptop Has Been Invaded By Win 7 Security 2012

You are the best!  I think I have all but removed the malware.  I am still running Malwarebytes' Anit-Malware, which they said could take a while.  I am so proud of myself and thankful for your help!  I was at war with this bleeping malware and was determined to win.  One other question.  Do you think going back to an old restore point would have gotten rid of it?  I didn't do that, but if this didn't work, I was going to try that.  Again, thank you, thank you, thank you!

0 Kudos