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bkauneli
Level 7

Issue with Google Redirects

Hi,

I having an issue with google redirects in IE9, I am running Vista Service Pack 2.  After the redirects started happening, I ran several thorough scans using both both McAfee Security Center and Malwarebytes and neither program came up with any viruses.  I contacted McAfee suport via chat, and the tech took over the computer and confirmed that I did indeed have a virus.  After that, I went to the discussion board and found this link and this document.  I made sure I had the latest Windows and McAfee Security Suite updates and ran the McAfee scan in safe mode, the scan did not detect any viruses.  I then ran the stinger in safe mode, and it did not detect any viruses either.  Finally, I adjusted the setting on stinger -- per the "Required Reading - Home User Assistance Malware Troubleshooting" document above -- and it said that it found 2 viruses and 2 trojans.  The stinger report is below:

Scan initiated on Thu Mar 31 01:52:02 2011

C:\Program Files\HP Games\uninstall.exe

     Found theArtemis!9BB3F2B8AFD4 trojan !!!

C:\Program Files\HP Games\uninstall.exe is infected with theArtemis!9BB3F2B8AFD4 virus !!!

C:\System.sav\util\CHKIMAGE.exe

     Found theArtemis!D6163DB67AB2 trojan !!!

C:\System.sav\util\CHKIMAGE.exe is infected with theArtemis!D6163DB67AB2 virus !!!

  Number of cleanfiles: 214655

  Number of infectedfiles: 2

I uploaded the files to WebImmune to scan for viruses and both files came back as inconclusive.  I also went to the McAfee Threat Intelligence website for help on dealing with the viruses, but searching for the viruses did not yield any results. 

I'm not sure what the next step is in removing the viruses from my computer, any help would be appreciated.

Thanks!

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4 Replies
JaiPrakash
Level 12

Re: Issue with Google Redirects

Hi,

Try this step if Proxy is enabled on Internet Explorer 9. If “Yes” then uncheckthe box as shown below:

(Navigation: Click Tools from the Menu bar of Internet Explorer > Select Internet Options > Connections > LAN Settings > Proxy server)

Go to menu "Tools", "Internet Options..."

LANN Settings 0.JPG

In the dialog select "Connections" tab

LANN Settings.JPG

Click the "LAN Settings..." button dialog, the following dialog will appear:

LANN Settings 2.JPG

If the checkbox "Use a proxy server for your LAN" is checked then uncheck that and check whether there any Google redirect.

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bkauneli
Level 7

Re: Issue with Google Redirects

Hi Jai,

That was not the issue, the proxy server was not enabled.

Thanks

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newjack
Level 12

Re: Issue with Google Redirects

Try to download this free program called hitmanpro.It has 5 cloud based antivirus scanners.It is a 30 day trial so If It finds anything you will have to just click the trial offer to remove.Unless of coarse you want to purchase it.It is worth a try.If you are redirected after clicking this site.Keep hitting the back button until it goes to the download page.Believe it or not this does work sometimes.

http://www.surfright.nl/en/hitmanpro

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mit74
Level 7

Re: Issue with Google Redirects

you need a dedictaed spyware program such as super anti spyware or spybot. both are free and available from cnet

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