Re: Is Mcafee able to help you ? I hope so, because you can not remove it anyway
Now this is strange in 15 years here I have never seen the inability to remove Mcafee. Ok MCPR, the removal tool, does leave a registry reference or three but does not appear to cause issues. What product have you got installed?
If you want all pieces removed usually support (the higher levels) do that manually so that is what support was referring to I feel.