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jcv325
Level 7

Is McAfee running?

Trying to help a friend long distance and having trouble.... he is using Windows 7 and should be protected by McAfee but received a pop up today that multiple Trojans were attacking the computer.... he shut the computer down.... now he just had new internet service installed yesterday and I'm afraid that they turned off the McAfee off and I don't know how to tell him to check and see if it's running or not....he's not very computer savy... Help!!

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Peacekeeper
Level 20

Re: Is McAfee running?

In system tray there should be a Shield red with a M in it. It should have no extra additions to the shield ie red x etc

Open this if all ok the top bar should say you are protected or similiar and be green.

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