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MrAOK
Level 7

Intrusive McAfee advertising

I have started getting very intrusive McAfee advertising in my version of McAfee Total Protection. A box today came up on two computers offering to sell me a new subscription or additional products (80 days are left on my subscription).

It's bothersome enough that I'm thinking of replacing McAfee if it continues and/or asking for a refund. It's something I'd expect from a free program, not one I paid for.

Before I do that, is there any way to turn off this marketing?

15 Replies
Aldrin
Level 12

Re: Intrusive McAfee advertising

Really sorry for the inconvenience, in fact it’s not a advertisement but it’s a informational alert to all the customers [depends upon their subscription] about the days of subscription that’s been left out and also a reminder to renew their subscription.

The motto behind this informational alert is, if you were not aware of your products expiration date it may make your computer vulnerable without getting the latest updates

0 Kudos
hamburglar
Level 7

Re: Intrusive McAfee advertising

No, it is NOT an "informational alert". I have received two such McAfee pop-ups myself and they were absolutely advertisements-my Antivirus Plus subscription is only two months old. Tried chat support, but the link just redirects onto itself, never opens an actual chat window. Hence I'm logging into the forum.

If anybody knows a way to turn this hideous feature off, please let me know. I buy antivirus software with the understanding that it will BLOCK spam, not create it's own!

0 Kudos
Dinz
Level 16

Re: Intrusive McAfee advertising

Hi there,

Could you please provide us with a screen shot of the advertisement that we receive ? just  to gather more information around the same.

Regards,

Dinesh K

McAfee Online Community Moderator

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hamburglar
Level 7

Re: Intrusive McAfee advertising

Hi Dinz,

I wish I had thought to take a screen shot of the bubble when it appeared, but I didn't. Unfortunately for documentational purposes, over three weeks elapsed between the pop-ups. While I am very glad they are not a daily problem, it would be nice to be rid of them entirely. You can be sure that I will be hitting 'ALT-PRT SCRN' on the next occurrence.

Thanks for such a quick reply to my post.

0 Kudos
krapivnik-sm
Level 7

Re: Intrusive McAfee advertising

Hello Dinz

I've had the similar pop-up came up about ten minutes ago, and I'm suspecting it is similar to the original poster's one.

Here's the screenshot:

McAfee_tray_ad.jpg

The pop-up didn't respond to "close" immediately, and it caused the Windows "program stopped working" message pop-up as well. It didn't crash though, it did close eventually.

I would like to know how to disable this "feature" as well. The reason for that is, I know that websites can simulate exact same message within the browser window, and I have no way of knowing if this pop-up is made by the McAfee, not the hackers.

Message was edited by: krapivnik-sm. changed grammar a little. on 10/26/10 10:58:12 PM CDT
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Bachheadman
Level 7

Re: Intrusive McAfee advertising

These pop-up ads are very annoying. I trust McAfee will provide a way to disable these before my subscription expires.

This is an advertisement for another product, not an alert regarding my VirusScan license.

McAfee Ad.jpg

Message was edited by: Bachheadman - added image of ad. on 10/30/10 1:35:23 PM GMT-08:00
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hamburglar
Level 7

Re: Intrusive McAfee advertising

Hi Dinz,

Knew I just had to be patient. Got another pop-up ad from your anti-virus software. It's attached below. Looks like a few others before me have also been sending in screenshots. When are you going to address this issue? If too many of your customers start getting annoyed about these, it might be the basis for a winnable class-action lawsuit. Please get this problem fixed ASAP.

0 Kudos
vandenbeldt
Level 7

Re: Intrusive McAfee advertising

I have this same problem on all three of my computers.  The pop-ups appear several times daily.  Also, it was earlier this year that McAfee released an erroneous update which crashed thousands of computers worldwide.  My computer was one of them.  I had to completely wipe it and start over.  At the time, I only received one month extra to my subscription for the inconvenience.  These types of responses from McAfee are complete irresponsible and unacceptable.  Needless to say, I will not be a McAfee customer in the future.  Further, I will go out of my way to tell all of my friends and family about my experience.  That should be easy with all the social networking tools nowadays.  Count yourself as having one customer less in three months.  Any others care to join me as I make my exit?

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zman99
Level 7

Re: Intrusive McAfee advertising

it's rediculous Mcafee admin don't know their own software, and can't admit when they have intursive advertising.

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