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bmulder
Level 7

Internet is slow after install McAffee Total protection

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Can somebody tell me what to do about the slowness of internet/email after installing McAffee Total protection.

In Outlook 2010 I want to open a pdf doc its take some time to open...

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Peacekeeper
Level 20

Re: Internet is slow after install McAffee Total protection

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First what version is installed click on the about top right if version 11.* of security centre or navigation and about for version 10.*

You haven't another AV scanner or real time (paid) malware scanner installed as well? No other firewall installed?

Check the install with the MVT program see if it sees anything.

MVR (Virtual Technician) in tech support area

http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

Then if no help contact tech support and see what they say. keep the job number they give you for reference.

Message was edited by: Peacekeeper on 21/03/12 8:25:15 PM
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Peacekeeper
Level 20

Re: Internet is slow after install McAffee Total protection

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First what version is installed click on the about top right if version 11.* of security centre or navigation and about for version 10.*

You haven't another AV scanner or real time (paid) malware scanner installed as well? No other firewall installed?

Check the install with the MVT program see if it sees anything.

MVR (Virtual Technician) in tech support area

http://service.mcafee.com/TechSupportHome.aspx?lc=1033&sg=TS

Then if no help contact tech support and see what they say. keep the job number they give you for reference.

Message was edited by: Peacekeeper on 21/03/12 8:25:15 PM
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bmulder
Level 7

Re: Internet is slow after install McAffee Total protection

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McAffeeSecurityCenter

Versie: 11.0

Build: 11.0.654

I had Norton but has removed.

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Peacekeeper
Level 20

Re: Internet is slow after install McAffee Total protection

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But when you removed it how did you? Did you use the norton removal tool for the version you had installed? That can leave scraps of norton around if you only used the windows removal method.

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bmulder
Level 7

Re: Internet is slow after install McAffee Total protection

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I did it with configuration > software > remove... not with the removal tool from norton..

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Peacekeeper
Level 20

Re: Internet is slow after install McAffee Total protection

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OK then run the tool and see if it helps. There is a possibility you may have to reinstall Mcafee but best try the norton tool first.

Mcafee uninstall method

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507

You were a bit fast with giving a correct answer  before testing the theory?

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