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howardwarren
Level 7

Internet Security 2014 broke my system

I bought Internet Security 2014 after Thanksgiving and installed it on my system. Worst decision I ever made. After install my system slowed to a crawl. I cannot do anything for 30 minutes once I boot.

I have to turn on the system when I get up and leave it running all day and night if possible. But the software will deactivate my internet access on the computer. I cannot get anywhere unless I reboot. It also runs the CPU time up. Worst Antivirus program I have ever owned. I had Trend Micro but the license ran out. I was going to buy it and got w hat I thoght was a good deal on this. Trend Micro gave me 0 problems and my system ran fine. I am currently uninstalling this on my primary computer. My other computers with out McAAfee work just fine. No problems. No loss of connection. No slow down.

Very unhappy customer. Big loss of money here. I hope I can get my money back due to the problmes. We shall see tomorrow.

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3 Replies
Peacekeeper
Level 20

Re: Internet Security 2014 broke my system

er did you uninstall trend micro using its properity removal method? If you just used windows add remove programs or win 7 equivalent bits of trend moicro will remain and mess up the Mcafee install.

Mcafee removal

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

see they recommend the removal tool after using windows removal.

All that said what is the PC specs not a P$ with single core cpu by change that does not run well with Mcafee especially with low ram.

Re money back there is a 30 day refund option call customer support

refund optionss here

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=CS40107

Though I would call technical support they could get it working I have it on 3 PCs e6600  core2 duos and higher all with 2gb+ram and have no issues.

http://service.mcafee.com/ProductSelect.aspx?lc=1033&sg=TS&pt=1

Good luck whatever way you go

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howardwarren
Level 7

Re: Internet Security 2014 broke my system

Yes I did. I used a tool provided by Trend Micro to COMPLETELY remove their product before installing Mcafee

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Peacekeeper
Level 20

Re: Internet Security 2014 broke my system

OK that was the correct way only thing I sugest other than the refund is let tech support look into it. What were the PC specs. It is a possibility that the install got corrupted as no net access is not an with Mcafee as far as I now of the current issues.

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