Hi, i installed your product yesterday on my PC - this is Internet Security 2014 and I am not able to activate. It says - activation could not be performed and advices to contact you for support.
I abbreviated your header so it will fit. What operating system and service pack are you using and, whether or not you use it doens't matter, what version of Internet Explorer is installed? Also do you have an "always on" Internet connection?
Have you tried right-clicking the taskbar icon and selecting Verify Subscription?
Did you previously have McAfee software installed?