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Installing McAfee total protection

For a month or 6 weeks I have been trying to install McAfee Total Protection.  I had a problem and decided to reinstall the software. So far I have not been able to install McAfee Total Protection and neither have McAfee techs.  It is false advertising saying that McAfee will stick with you until the problem is solved.  The McAfee techs, established remote access and got the same results I had gotten.  They told me to go see Microsoft,because they have done all they were going to do. I reckon I will need to find some different software, because McAfee will not help me. Any help with this problem will be appreciated.

shakynot

14 Replies
exbrit
Level 21
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Message 2 of 15

Re: Installing McAfee total protection

Moved to Consumer > General as a better spot for more attention.

It's your right to phone them back and ask for escalation, or alternatively I can ask our local (resident) technicians to work with you.

First I need to know what operating system is it and if it is totally up to date, including any parts you may not use, Internet Explorer for instance, + the peripherals, Java, Flash etc.?

Were you installing from an online account?

Edit: Also post the session ID# of the last support session, thanks.

Re: Installing McAfee total protection

OS windows 7, up to date.  Each time I turn off my computer it checks for updates

shakynot

exbrit
Level 21
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Message 4 of 15

Re: Installing McAfee total protection

So it's Win7 SP1 and you should have IE11 installed even if you never use it.

Do you have the session ID # from the last support session?   It will help the techs.

The next line is to draw attention of the resident techs:

  can either of you assist here please....thanks ;-)

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Message 5 of 15

Re: Installing McAfee total protection

Please post the service request number raised for this issue with Mcafee Technical Support.

Cheers

Sanjay

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Re: Installing McAfee total protection

I don't have the service request number.

shakynot

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Message 7 of 15

Re: Installing McAfee total protection

@shakynot

Please follow me so that I can message you.

Cheers

Sanjay

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exbrit
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Message 8 of 15

Re: Installing McAfee total protection

I've linked you, so you should be able to message the OP now Sanjay ;-)

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Message 9 of 15

Re: Installing McAfee total protection

@Ex_Brit

Thank you, Peter.

Cheers

Sanjay

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Message 10 of 15

Re: Installing McAfee total protection

I have sent you a message; please respond to take it further.

Cheers

Sanjay

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