I am running 32-bit Windows 7. Recently I started having an error when I start a scan. I decided to reinstall my Internet Security and had problems with that. I got the error that it couldn't find:
when doing the reinstall.
I followed a recent discussion about the preinstall and ran that. Same message. I ran the MCPR uninstall, ran the preinstall, and tried to install. Same message.
Why is this message coming up? Why is it looking for disk "x"?
Any suggestions, anyone?
Sorry no idea that is a new 1. Better to ask tech support services via the useful links tab above. If they usnsure or unable to fix ask to escalate it. Note your job numbers
BTW what was the error you were getting starting a scan?
Out of interest have you a drive x?
If still a problem ask and I will push this up the line
It was an innocuous "an error occurred" message, nothing else. And, I do not have an x drive. I was wondering if that was supposed to link to the Mcafee website for it, but I guess not.
Could you please let us know some of the below information ;
Did you have / Do you currently have any other security software in the PC ?
How old is the PC ???
How is the computer connected to internet ? DSL/Wireless/Cable
Can you post us with the screenshot of the said error message .
I was originally running Spybot but uninstalled it. I was then running Microsoft Security but also uninstalled that. Superantispyware is running but McAfee doesn't make any mention of it in their installation incompatibilies.
My pc is about a year old.
I am connected via cable (road runner)
screen shot last install after deleting Microsoft Security.
I don't understand why the install is looking for something on the x drive, which I do not have.
Do some Google searches for $windows.~bt . You will see that this is a temporary folder used during Windows Setup. Many other users are complaining of the same thing. It looks like it boils down to taking ownership of the files and deleting them.
I have searched for the file on my PC and have not found it anywhere. Earlier I even tried to change the download request to my c/: drive but also to no avail.
As I said earlier, the install was looking for the file on an x/: drive, which I do not have.
We do have an FAQ for this. Apparently this can happen if you have ever had a McAfee installation for Enterprise or Small Business.
Note : Don’t delete mfeerror.dll or mferror.sys they are not McAfee files, they are Microsoft Files, be careful in deleting the McAfee traces.Message was edited by: dougr_t3_support on 9/9/11 4:15:10 PM PDT
I thank all of you for your help and thoughts. However, none of them worked.
What DID work, however, was when the file needed window popped up, out of frustration I clicked on the browse button. Voila - a window popped up with the needed file! I clicked on it and McAfee's installation continued on without a hitch.
As simple as that.
Hope this may help someone else in the future.
Thanks again for your suggestions.