cancel
Showing results for 
Search instead for 
Did you mean: 
After-Hours
Level 7

Installation Problems

HI,

I am trying to isntall mcafee internet security, however when i do it it automatically activates with my old account and wont let me change it, i have ran virtual technican and tried removing using mcpr twice then installing again but still does it.

is there a way i can make it forget my old details so i can use the new ones?

Thanks

0 Kudos
3 Replies
k3tg
Level 14

Re: Installation Problems

This document from McAfee will assist you in installing your software.
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

Then try to run the McAfee Preinstall tool which does a few things to prepare your computer for installation.http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

Are you trying to install from a cd or online?

Message was edited by: k3tg on 11/30/10 1:54:04 PM EST
0 Kudos
After-Hours
Level 7

Re: Installation Problems

HI,

Yes ive tried the first one but not the 2nd one yet so il try that tonight.

Im trying to use a cd however i have tried downloading it aswell

0 Kudos
Dinz
Level 16

Re: Installation Problems

That’s always good to run MCPR tool be fore we reinstall McAfee applications, along with that please navigate to the below locations and delete if you find any McAfee files/folders

If you are using XP :

Ø  C:\program files\ & even in common files

Ø  C:\Documents & Settings\All users\Application data

If you are using Win vista/7:

Ø  C:\program files\   & even in common files

Ø  C:\program data\All users\Application data

Run the 2 nd link (Mcpreinstall tool) posted above : that would delete temporary files & McAfee cookies stored in the computer.
Try reinstalling the programs from your account page and let me know if you still face any issues.

Regards,
Dinesh K
McAfee Online Community Moderator

0 Kudos