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geerantbam
Level 7

Installation Problems

When i click the download button, the box pops up that says "Do you want to run this file" with the options run or cancel. After i click run, the security thing comes up and i click continue, then nothing happens. How do i continue with the download?

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k3tg
Level 14

Re: Installation Problems

If you have had any security software installed prior to attempting to install McAfee may I suggest you remove it via Add/Remove programs and run their respective removal tool. When you are ready to begin installing McAfee may I suggest you first run the preinstall toolhttp://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe reboot the computer and then login to your online McAfee account and download and install your software.

Good Luck

on 6/20/10 9:27:04 PM EDT
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