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Level 7

Installation Incomplete

I purchased the McAfee Antivirus but am having a hard time getting it to download.  It keeps saying "Installation incomplete.  We couldn't install any of the security features incluced with your software."  Please help, I'm not very tech savvy!!

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Level 20

Re: Installation Incomplete

Moved from Community Support >General Discussions > Discussions

First make sure you have no other Security Applications installed, to include Windows Defender if your OS is Windows 10. It unlike prior OS has Anti-Virus Capabilities as well. Kindly follow these Guidelines/Instructions to properly do a Clean install. How To Uninstall/Reinstall McAfee Consumer Products EXCEPT Anti-Theft

If you still have issues, you can of course contact Technical Support 24/7 at no cost:   Online Chat\Phone being the most expedient.

All the best,



Consumer Products

McAfee Volunteer

Re: Installation Incomplete

Hi Megan,

Please go through the below article which is more relevant to the error message that you posted


Note that Tech Support is always available 24x7 at

Tier 2.5 Technician
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