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guidecg
Level 7

I'm unable to Login to my account!

Hi all,

I'm have this problem for many days now. Everytime I try to login to my account, it always take me to "Error Page" as below...

mcafeeerror.jpg

I have try everything. even try to login from diffirence server but result are same. I did "live chat" with support but still no luck.

Dose anyone here got this problem too? or just me. Please let me know.

Thank,

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12 Replies
exbrit
Level 21

Re: I'm unable to Login to my account!

I signed into mine OK but then I'm using the US website.  Try http://home.mcafee.com/root/MyAccount.aspx

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karthiks
Level 12

Re: I'm unable to Login to my account!

Guidecg,

Run Preinstall tool from the below link and try logging into your account

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.exe

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guidecg
Level 7

Re: I'm unable to Login to my account!

Thank you Ex_Brit and karthiks,

However, I did everything you both said and still no luck. I even try to access from other computers and result are same. I think it to do with Mcafee's Server side. Just my 2cen,

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exbrit
Level 21

Re: I'm unable to Login to my account!

I'll let Karthiks answer this as I am stumped for an explanation now.

karthiks
Level 12

Re: I'm unable to Login to my account!

We need to modify your McAfee Account to check this issue. I have sent you a private message asking for some details, kindly reply back to proceed further.

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guidecg
Level 7

Re: I'm unable to Login to my account!

Thank you very much, I just replied your private message.

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karthiks
Level 12

Re: I'm unable to Login to my account!

I replied to your PM, kindly check and confirm the issue resolution

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guidecg
Level 7

Re: I'm unable to Login to my account!

Dear karthiks,

Thank you for helped me. However the problem still same. I have attached the screen captured with today date as the result. I hope this issue will fix soon.

kindly regarded,

Saksit

Updated: Now I able to login. but when I clicked "My Account" button. it take me to the same error as below.

mcafeeerror_2.jpg

Message was edited by: guidecg on 4/16/13 12:16:01 AM CDT
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karthiks
Level 12

Re: I'm unable to Login to my account!

I have sent you a private message

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