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I can't update my anti virus(McAfee Internet Security)

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Yesterday I had to use the system restore because I had a computer problem. When I returned to windows, McAfee said it had updates disabled and no anti virus protection. So I decided to uninstall and install again, now the result is that i can't update my anti virus.

Message was edited by: wicken on 7/14/10 4:50:29 PM CDT
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Message 7 of 17

Re: Problems with McAfee Internet Security

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IT`s at the top of this page under useful links.

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Re: Problems with McAfee Internet Security

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Hello there,

May I know what is the error reported after the reinstallation ?
Also provide the following details.

What is the computer’s operating system ?
Do we use the mcAfee removal tool to uninstall the programs
Run Mcafee virtual technician from http://mvt.mcafee.com  and post me your session id.

Regards,
Dinesh K
McAfee Online Community Moderator

on 7/14/10 11:44:23 AM GMT-06:00
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Message 3 of 17

Re: Problems with McAfee Internet Security

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My computer operating system is windows 7.

I didnt use mcAfee removal tool and there was not any error after installation. The only thing i can do now is analyze my computer to detect viruses but i cant update nothing.

Session id: 26567692

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Message 4 of 17

Re: Problems with McAfee Internet Security

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Dinz this time i uninstalled with mcafee removal tool and reinstalled the software but after the installation when i tried to search for updates the counter stayed at zero percent.

Please, answer me again.

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Message 5 of 17

Re: Problems with McAfee Internet Security

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Hi wicken,

Please open a ticket with technical support chat and send me your service number through a private message; Let me see how best I could get this one fixed for you.

To send me a private message : Click on my avatar and click the option send private message (at the right side).


Regards,
Dinesh K
McAfee Online Community Moderator

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Message 6 of 17

Re: Problems with McAfee Internet Security

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"Please open a ticket with technical support chat and send me your service number through a private message" - can you tell me the exact url of the technical support chat?

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Message 7 of 17

Re: Problems with McAfee Internet Security

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IT`s at the top of this page under useful links.

View solution in original post

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Message 8 of 17

Re: Problems with McAfee Internet Security

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If i return to day before i had to use System Restore(Yesterday), that could fix the problem?

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Message 9 of 17

Re: Problems with McAfee Internet Security

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This morning, i spoke with a tech support person about this problem and he told me that if in 3hours i still have the same problem in updating, at the weekend the problem with the server is solved.

PS: Question almost answered.

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Message 10 of 17

Re: Problems with McAfee Internet Security

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Hello wicken,

Glad that you are OK now , please start a new thread if any more issues

Regards,
Dinesh K
McAfee Online Community Moderator

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