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blades
Level 7
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Message 1 of 2

I can not run a manual virus scan, nor can I chat with support

I have McAfee Security Center.  When I open the Security Center Window it says I am protected, My last update check was today  11/14/09, My last scan was 11/13/09. When I click on Scan the window blinks and it remains the same dashboard. When I click on Basic Menu. I can access the Update link successfully but nothing happen when I click on Scan. I have tried changing my Scan time but it remain at 4 am Friday.  I can not view the scan results window , I can only see the small pop up window from the tool bar....but what use is that if I am asleep at 5:30 am to see the end result?

I have installed Virtual Technician and EVERYTIME I have to "install  it" to use it...it says everything is everything is functioning properly...it is not I SAY!

What ever do I do?

1 Reply
Dinz
Level 16
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Message 2 of 2

Re: I can not run a manual virus scan, nor can I chat with support

Hi,
Provide some information about the computer as it would help in diagnosing the problem,
What operating system are you using  Windows xp/vista
What is the internet explorer version 7 cipher strength (open IE - click help - click about internet explorer)
How old is the computer?

Regards,
Dinesh K
Mcafee Online community moderator