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munsarma
Level 7

I am getting this message saying that my computer is at risk and my real time scanning gets off every 5 to 10 minutes.

I am getting this message saying that my computer is at risk and my real time scanning gets off every 5 to 10 minutes. I am able to turn on the Real-Time Scanning. But again same story after 5 to 10 mts. This started about two days back when allowed McAfee updates to be downloaded and restarted the computer. Please advice me how do I over come this issue.


Regards,


Sarma

Message was edited by: Ex_Brit on 04/12/13 7:02:55 EST AM
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13 Replies
exbrit
Level 21

Re: I am getting this message saying that my computer is at risk and my real time scanning gets off every 5 to 10 minutes.

I abbreviated your headline as no need to be so long.    Try running the Virtual Technician to see if it finds and fixes any problems:  http://mvt.mcafee.com/

If it doesn't fix it, uninstall in the normal manner via Control Panel > Programs

Then run the MCPR cleanup tool and reboot.

Reinstall from your online account.

If you need them Technical Support are available free of charge and linked under Useful Links at the top of this page.

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Re: I am getting this message saying that my computer is at risk and my real time scanning gets off every 5 to 10 minutes.

Hi I am also having the same issue with Real Time scanner turning itself off after starting.  It has been happening since the first day I installed McAfee AVP few days back.  Looks like whenever I interrupt anything that McAfee MVP is doing (updates, real time scan etc.) it is not recovering gracefully.  The first time it happened when McAfee triggered Windows Update to install an update and it couldn't complete successfully (hanging at 50% complete forever).  I uninstalled McAfee and did a clean install and disabled the automatic update feature.  I am planning to do manual update at my own schedule so that I don't have to cancel it in the middle.  The recent episode with real-time scanning happened when the real-time scan started in the middle of my watching a video.  I cancelled the real-time scan and now it will not start back.  Each time I turn on real-time scan it will turn itself off after few minutes.  Also the service McAfee Anti-Malware Core is also crashing and I am not able to start it.  I have run MVT multiple-times, uninstalled McAfee thrice in the past few days and reinstalled it, hoping it would work correctly and recover gracefully when a task is cancelled.  Will continue to follow this forum and see if McAfee is releasing any updates to the product to make it more stable. 

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exbrit
Level 21

Re: I am getting this message saying that my computer is at risk and my real time scanning gets off every 5 to 10 minutes.

unhappyuser123 wrote:

Hi I am also having the same issue with Real Time scanner turning itself off after starting.  It has been happening since the first day I installed McAfee AVP few days back.  Looks like whenever I interrupt anything that McAfee MVP is doing (updates, real time scan etc.) it is not recovering gracefully.  The first time it happened when McAfee triggered Windows Update to install an update and it couldn't complete successfully (hanging at 50% complete forever).  I uninstalled McAfee and did a clean install and disabled the automatic update feature.  I am planning to do manual update at my own schedule so that I don't have to cancel it in the middle.  The recent episode with real-time scanning happened when the real-time scan started in the middle of my watching a video.  I cancelled the real-time scan and now it will not start back.  Each time I turn on real-time scan it will turn itself off after few minutes.  Also the service McAfee Anti-Malware Core is also crashing and I am not able to start it.  I have run MVT multiple-times, uninstalled McAfee thrice in the past few days and reinstalled it, hoping it would work correctly and recover gracefully when a task is cancelled.  Will continue to follow this forum and see if McAfee is releasing any updates to the product to make it more stable. 

It shouldn't be behaving that way and if the steps in my first response don't help then follow my last suggestion, open a case with Technical Support, it's free of charge.

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Re: I am getting this message saying that my computer is at risk and my real time scanning gets off every 5 to 10 minutes.

Hi Ex_Brit

Sincerely appreciate the time you take to moderate this forum and answering our questions.  Here is the latest update on my issue.  Got in touch with McAfee Tech support and spent more than 2 hours with them (Level 2 support).  The Tech support downloaded some Windows updates (.Net 4.0) and reinstalled the McAfee AVP and told me it worked.  Even as they were saying the product is working correctly I was seeing error messages in the log files under the sub-directories of c:\Documents and Settings\All Users\Application Data\McAfee\MCLOGS directory.  McAfee support didn't check the logs and simply told me the product works fine and I can contact them again if this issue happens again.  Well last night as I feared McAfee Anti Malware core process again crashed and I am back to the several problems associated with it, including Real Time Scanning Off issue.  I tried researching McAfee support FAQ for the "McShield crashed error" that I see in my Windows Event Log.  But I am not being allowed to search the FAQ without running MVT in McAfee support page !  I need someone to take a holistic view of this problem and tell me what all I should check when installing McAfee in Windows XP.  At this moment I am out of ideas and don't want to spend another 2 hours with McAfee support when they take control of my PC.

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exbrit
Level 21

Re: I am getting this message saying that my computer is at risk and my real time scanning gets off every 5 to 10 minutes.

Well first of all, I have learned over the years to ignore logs, event logs etc. etc. otherwise I would be a nervous wreck within 5 minutes.  Windows by its very nature throws up errors constantly.

All you can do, if the software is malfunctioning, is ask Technical Support to escalate the issue.

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Re: I am getting this message saying that my computer is at risk and my real time scanning gets off every 5 to 10 minutes.

Well the fundamental problem with AVP seems to be after the initial install it brings up a window with all statuses showing green -- Real Time Scanning, McAfee Updates etc.  And in my case the product didn't even install correctly as evidenced by the messages written by McAfee product in its log files but still the AVP UI screens showed all green statuses. Here is one example of the error message from McAfee log:

12/10/2013 07:47:46 PM$ -- (Error)$ [   McBrwsr2.dll]$ The parameter name wasn't found!

12/10/2013 07:47:46 PM$ -- (Error)$ [   McBrwsr2.dll]$ Exiting - FAILED

The product unravels a few hours after the install when the McAfee Anti Malware core crashes for various reasons.  McAfee AVP still gives us the impression that the McAfee updates and McAfee scans are running correclty even when McAfee Anti Malware core process had crashed.  If the Anti Malware core process had crashed I would expect McAfee product UI window should show some message saying the product has failed due to some system error instead of saying "Real Time scanning is off".

Just to make sure there is no conflict between McAfee and any other software product I have on my PC, I did a clean restore of my PC, applied all available patches and updates to Windows XP SP3 and reinstalled McAfee AVP.  McAfee error logs still show number of errors.  If the product crashes again I will be giving up on this.  Just wanted to share my experience here hoping it may be useful to other Windows XP users who try to install McAfee AVP 2014. 

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exbrit
Level 21

Re: I am getting this message saying that my computer is at risk and my real time scanning gets off every 5 to 10 minutes.

When you reinstalled Windows did you also update IE to IE8?  That's important as McAfee relies on it for functionality.   IE does NOT have to be your default browser.   Contact Technical Support and ask them to work on the problem.   It's free of charge and linked under Useful Links at the top of this page.

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exbrit
Level 21

Re: I am getting this message saying that my computer is at risk and my real time scanning gets off every 5 to 10 minutes.

Support for XP should run out with whatever the current version is in 2014....so probably sometime in 2015.

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conductorwho
Level 7

Re: I am getting this message saying that my computer is at risk and my real time scanning gets off every 5 to 10 minutes.

unhappyuser123 wrote:

uninstalled McAfee thrice in the past few days and reinstalled it,

Did you use the MCPR cleanup tool after the uninstall as Ex-Brit advised the OP to try?

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