Please let us the version of McAfee that was installed on your PC. Please remove cookies, cache and temporary internet files from all the browsers or run quick clean from McAfee User interface. Check if it works
He would be interested in What you see in that initial view so a pic of that would help ie Mcafee Livesafe version and release Name as well as Security center details
He will want what you see on the about screen . I and the other former volunteers here pushed hard to get a cut and paste option but seems it is not a priority.