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AshWright08
Level 7

How do I get rid of Radial Point, I feel like i've tried everything!

I've tried many things to get rid of Radial Point, including;

the Windows install cleanup, which i can't find any of the RPS when run,

the RPS unistall tool,

the Macafee patch,

and I have also looked in program files to see if i can find the files but can't seem too

However the installer still persists to tell me that it is still there,

any other ways to resovle this?

Thanks,

Ash

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10 Replies
exbrit
Level 21

Re: How do I get rid of Radial Point, I feel like i've tried everything!

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exbrit
Level 21

Re: How do I get rid of Radial Point, I feel like i've tried everything!

I should have added that their support is here: http://www.radialpoint.net/support/index.php

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Re: How do I get rid of Radial Point, I feel like i've tried everything!

If all else fails you could remove the registry key that is causing the McAfee Installer to halt.

Look for the following key. If it is present, you can rename it, or delete it.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{D7DF917E-C963-42B4-AD48-837ACA6D8859}

Then retry the installation and let us know how it goes.

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AshWright08
Level 7

Re: How do I get rid of Radial Point, I feel like i've tried everything!

Thanks, I have tried the first one, and it doesn't work

but thank you for the support link.

And the registery key doesn't seem to be there, there isn't a directory called CurrentVersion

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exbrit
Level 21

Re: How do I get rid of Radial Point, I feel like i've tried everything!

There should be, what operating system/service pack is this?

You reach that key by typing in Start/Run 'regedit' minus the '', then click OK or hit the Enter key.

Message was edited by: Ex_Brit on 12/01/11 5:44:00 EST PM
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AshWright08
Level 7

Re: How do I get rid of Radial Point, I feel like i've tried everything!

Sorry it was my error, it is there but the key isn't

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Re: How do I get rid of Radial Point, I feel like i've tried everything!

If you have time I can connect to your computer and try to fix it. Reply back and I will give you my email address to get things rolling.

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AshWright08
Level 7

Re: How do I get rid of Radial Point, I feel like i've tried everything!

Do you have time to do it now?

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Re: How do I get rid of Radial Point, I feel like i've tried everything!

Yes

Message was edited by: Doug Richards on 1/13/11 12:28:24 PM PST
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