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How can I uninstall McAfee whithout crashing Windows 7?

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My subscription to Mcafee Security Security Center 2011 has ended.  It was installed on my Dell Computer when I bought it.  I purchased a new version which worked perfectly on one of my computers but on my main computer, I was not so lucky.  First I uninstalled my old version and rebooted as requested.  When i rebooted I got a system crash.  I tried to start in Safe mode with networking but got the blue screen of death.  I then rebooted in safemode and was alble to restore a previous version of windows.  I called McAfee support and Dell support and no one has been able to suggest anything other than totally reinstalling my whole computer.  This is my server, my everything computer which is supporting three other computers.  I really do not want to go this route.

Menawhile my subscription has expired and I have no protection.

I ran McAfee Virtual Technician and had an error which isunfixable.  It says I am missing ".commonfiles\mcafee\systemcore\strings.bin"  Could this cause the problem.

Has anyone else faced this problem or have nay solution?  Help would be appreciated.

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Reliable Contributor exbrit
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Re: How can I uninstall McAfee whithout crashing Windows 7?

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If that doesn't help you have 2 choices.

Try Technical Support as they can probably help you with this.   Listed under Useful Links at the top of this page.  Free by phone or online chat.

The second one is just a thought...obviously the current installation is corrupted which can happen for many reasons but the main ones are infection or the use of registry cleaners and optimizers.

So I figured that perhaps by installing a trial copy of McAfee over the top it might sort it out because then you should be able to uninstall in the normal way, and run the cleanup tool after just in case.

http://home.mcafee.com/store/free-antivirus-trials

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Reliable Contributor exbrit
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Re: How can I uninstall McAfee whithout crashing Windows 7?

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Did you try running the MCPR cleanup tool, listed under Useful Links at the top of this page?   You could try saving it to your desktop and then running it in 'Safe Mode' reached by tapping F8 repeatedly while booting up.

Reliable Contributor exbrit
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Re: How can I uninstall McAfee whithout crashing Windows 7?

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If that doesn't help you have 2 choices.

Try Technical Support as they can probably help you with this.   Listed under Useful Links at the top of this page.  Free by phone or online chat.

The second one is just a thought...obviously the current installation is corrupted which can happen for many reasons but the main ones are infection or the use of registry cleaners and optimizers.

So I figured that perhaps by installing a trial copy of McAfee over the top it might sort it out because then you should be able to uninstall in the normal way, and run the cleanup tool after just in case.

http://home.mcafee.com/store/free-antivirus-trials

tyomni
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Re: How can I uninstall McAfee whithout crashing Windows 7?

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You can simply try to reinstall the McAfee, and if it was infacted will be fixed.

Re: How can I uninstall McAfee whithout crashing Windows 7?

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Thanks guys!

You are my heroes  Dowloading the trial software worked like a charm.  I actually did try that before with software I had purchased from a store with a CD but to no avail.  I don't know what the difference is but I am relieved.  This is especially after I was advised by both Dell and McAfee to reinstall my whole computer system from scratch.

Reliable Contributor exbrit
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Re: How can I uninstall McAfee whithout crashing Windows 7?

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Glad you are OK now, good luck ;-)

sijil
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Message 7 of 8

Re: How can I uninstall McAfee whithout crashing Windows 7?

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How to remove McAfee Prodcuts from your computer

Click “Start” menu.

Click Control Panel.

Double-click Add or Remove Programs/Programs and features.

Select and remove all McAfee products

McAfee Removal tool

Download and run MCPR.exe

http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe.

Reliable Contributor exbrit
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Re: How can I uninstall McAfee whithout crashing Windows 7?

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Thank you for posting that Sijil but it was that which caused Windows 7 to crash in the first place, but it's all sorted out now thank goodness.

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