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philjw
Level 7

How can I get past "cannot display the web page" error in download?

Hi,

I'm trying to download a second instance of a 3 user license Internet Security to re-install on a second PC.  I get as far as agreeing to the Ts&Cs in the EULA then the program shows a "cannot display the web page" error.   So I try the support and select either chat or e mail with the same result - cannot display the web page.

I'm hoping someone out there can help me out of this hole.

This PC is running XP and IE 8.  The PC I want to protect is running windows 7 & IE8.  This one has Mcafee rnning, the other one has no virus protection program.  It did have Mcafee until my son helpfully formatted the disc.

Can anyone help?

Phil

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7 Replies
Dinz
Level 16

Re: How can I get past "cannot display the web page" error in download?

Hi Phil;

Please follow the below steps and then retry installation ;

1.       Click Start, Settings, and select Control Panel.

2.       Double-click Network Connections.

3.       Right-click the Network Connection icon and select Properties.

4.       Select Internet Protocol (TCP/IP) and click Properties.

5.       Verify that your settings are identical to those displayed below. If they are not, make the necessary changes and click OK.

TCP ip.jpg

  1. Click Start, Search, type cmd.exe, and press ENTER.
  2. In the Search Results window, right-click cmd.exe and select Run As Administrator.
  3. In the command prompt window, type:

    ipconfig /flushdns
     
  4. Press ENTER.
  5. When the command prompt is returned, type:

    ipconfig /renew
     
  6. Press ENTER.
  7. Close the command prompt window.

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philjw
Level 7

Re: How can I get past "cannot display the web page" error in download?

Hi Dinz,

Thanks for the reply.  I have checked my tcp/ip settings and they are just as you say they should be.  I've also flushed the dns cache but I'm afraid there is no change.  I still have the same problem.

Any more thoughts?

Phil

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Dinz
Level 16

Re: How can I get past "cannot display the web page" error in download?

Could you please the below steps ;

Step 1

1.       Click on Start then click on Start Search

2.       In the open prompt type : drivers

3.       Open the folder that says etc

4.       Right click on Host and select open

5.       Choose Notepad from the list to open the program

Then verify that your Host file looks like the one below; if Yes proceed to the next step ;  if not delete the additional entries and save the host file accordingly

Step 2

1.       Click on Start then click on Start Search

2.       In the open prompt type : cmd

3.       In the command prompt window type : ping download.mcafee.com (there is a space between ping & download)

4.       Let me know if the reply you get is valid or a loop back address : 127.0.0.1

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philjw
Level 7

Re: How can I get past "cannot display the web page" error in download?

Hi Dinz

Did n't find your example file but mine just contains this:


127.0.0.1       localhost

Ping was successful

Phil

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JaiPrakash
Level 12

How can I get past "cannot display the web page" error in download?

Hi Phil,

Try this step if Proxy is enabled on Internet Explorer. If “Yes” then Uncheckthe box as shown below:

(Navigation: Click Tools from the Menu bar of Internet Explorer > Select Internet Options > Connections > LAN Settings > Proxy server "Uncheck" use a proxy)

LAN3.JPG

LAN1.JPG

LAN2.JPG

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philjw
Level 7

How can I get past "cannot display the web page" error in download?

Hi Jai,

Thanks for the response.  Unfortunately the proxy setting was not checked so this isn't the cause of the problem.

I downloaded Firefox to try to eliminate IE settings but the result is similar - as soon as I click on "I agree" I can go no further.

Any other thoughts?

Phil

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Dinz
Level 16

Re: How can I get past "cannot display the web page" error in download?

This requires some remote assistance in order to diagnose more further. Please click on Useful links at the top of this page and click on Technical support  and get connected with our chat technicians , so that they diagnose the issue and help you download the McAfee programs

Regards,

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