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damage
Level 7
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Message 1 of 2

History report never shows

The title might be slightly misleading because after waiting 15 minutes of the report not responding, I usually give up.

To get the report, I click Navigate -> Security History  and it just sits there with a please wait message.

Where are the logs? Is there a way to clean them up or clear them in case there is some corruption? I am told I have had a couple threats cleaned up but without being able to get details, that information is a little useless.

The version is the current one, Anti-Virus Plus 18.0.5011. Perhaps the About version info should be able to copy and paste to make adding this info easier?

Thanks for any help.

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exbrit
Level 21
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Message 2 of 2

Re: History report never shows

It is a known issue and has been reported on the community before.   On mine it appears after a long time one day and then on another it wont appear at all.

The history is supposed to self-destruct at 30 days (I believe it's 30).   I've found it works immediately on new installations and then gets progressively slower as time wears on.

I would open a  case with Technical Support if you are prepared to help them find a fix for it.

Consumer Technical Support (alter Country @ top right as needed)