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Highly frustrated - bought McAfee Internet Security 3 days back..not able to install it yet BSOD..Atheros..prob still exists

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Please help

1. Installed McAfee -> got BSOD

2. Restored system to back date

3. Updated driver for Atheros -> Installed McAfee -> McAfee worked  -> Network Adapter was gone. Not able to connect to internet

4. Restored again -> No McAfee installed

Please help, driver upgrae for Atheos is failing my connection to connect network. Please help

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Re: Highly frustrated - bought McAfee Internet Security 3 days back..not able to install it yet BSOD..Atheros..prob still exists

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Thanks Dinesh. Yes, the problem was resolved with help from McAfee customer care - Thanks again

Really appreciate McAfee's prompt service.

22 Replies

Re: Highly frustrated - bought McAfee Internet Security 3 days back..not able to install it yet BSOD..Atheros..prob still exists

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Seeking help urgently. pls reply if the problemis with McAfee Installation or Atheros. W

Hayton
Level 18
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Message 3 of 23

Re: Highly frustrated - bought McAfee Internet Security 3 days back..not able to install it yet BSOD..Atheros..prob still exists

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There's a McAfee FAQ document about Atheros drivers which might help - it's at http://service.mcafee.com/faqdocument.aspx?id=TS101069.  It refers to a problem on Windows 7 - is that what you have?

Also a document at https://community.mcafee.com/docs/DOC-1783/diff?secondVersionNumber=2

And a long discussion thread which contains this post -

I agree with Peacekeeper. Just make sure Network Adaptors are up to date. becuase recently some McAfee users were experiencing BSOD caused due to Atheros Network Adaptors. After diagnosing the machine we found that user with WLAN_Atheros(Foxconn)  driver version - 7.7.0.343-x86x64. Commonly getting the BSOD error. Since Network driver is not up to date

Steps to check Version of network Adaptor:

  • ·         Open Device manager
  • ·         Right click on Computer
  • ·         click on manage
  • ·         In the left hand panel click on Device Manager
  • ·         Right click on network adaptor
  • ·         Click on property
  • ·         If not update the driver and make sure we get the latest.
  • ·         If it’s not getting update check with OEM Website (system manufacture) or call your System vendor to get it updated.

Does any of this help?

Manoj_AR
Level 10
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Message 4 of 23

Re: Highly frustrated - bought McAfee Internet Security 3 days back..not able to install it yet BSOD..Atheros..prob still exists

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Please let us know the Atheros driver version.

Re: Highly frustrated - bought McAfee Internet Security 3 days back..not able to install it yet BSOD..Atheros..prob still exists

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hello Vivekksaini,

Also, Kindly let us know the operating system installed ? Vista / Windows 7 32 bit or 64 bit

Regards,

Re: Highly frustrated - bought McAfee Internet Security 3 days back..not able to install it yet BSOD..Atheros..prob still exists

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OS: Win 7 Professional 64-bit

Atheros AR5B93 Network Adapter driver versrion (current): 2.0.0.74

Auto- updated drivers through Device Manager. Windows updated it to 8.0.0.238

Internet works fine after driver update.

Installed McAfee Internet Security 2012. System can't find a network. Windows says, problem with network adapter. Please help!

exbrit
Level 21
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Message 7 of 23

Re: Highly frustrated - bought McAfee Internet Security 3 days back..not able to install it yet BSOD..Atheros..prob still exists

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Until the technician comes back into this thread try going into Windows Network - Control Panel > Network & Internet > Network & Sharing Center and check to make sure it is showing there.  If there is more than one try disabling the other ones and reboot.  See if McAfee then detects the network.  Sometimes more than one network entry can confuse software and McAfee is no exception.

By the way I trust that this is Windows 7 SP1?  If not, there is help here:  https://community.mcafee.com/docs/DOC-2205

.

Message was edited by: Ex_Brit on 08/12/11 7:43:05 EST PM

Re: Highly frustrated - bought McAfee Internet Security 3 days back..not able to install it yet BSOD..Atheros..prob still exists

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No there was just one. Had to go though the painful process again and restored again

exbrit
Level 21
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Message 9 of 23

Re: Highly frustrated - bought McAfee Internet Security 3 days back..not able to install it yet BSOD..Atheros..prob still exists

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Until someone else chips in here in the thread you might want to contact Technical Support Chat via Useful Links at the top of this page.  Restoring isn't doing much good, just takes you back to what it was before.

Message was edited by: Ex_Brit on 02/01/12 11:10:06 EST AM

Re: Highly frustrated - bought McAfee Internet Security 3 days back..not able to install it yet BSOD..Atheros..prob still exists

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Thanks. Am trying the chat option. Hope to get a solution. But what makes me worry is that installing McAfee is making the network adapters fail