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Help please

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Hello,

I bought MCAffee 2010, this I've installed on my PC and on a other one that's linked up in my network. That was no problem.

Here comes the problem. The software of 2008 was registered on someone else's email. I bought the computers both from the same guy and the software was already on. In 2009 i bought MCAffee 2009 and installed it, this I had no problems with. But now it says that I need to activate my acount while i don't know what the account is. So please how can I fix this?

Nicolai

1 Solution

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Dinz
Level 16
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Message 4 of 5

Re: Help please

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Nicolai,

Run this tool http://us.mcafee.com/apps/agent/tools/ts/ts_getemail_new.asp in the computer in which asks for activation and check whether it displays your current email address.

If your current email id is displayed  follow the below prompts;

Right click on the M icon near the clock and select product setup

Select the option login when you are prompted, enter your email id & password and continue the activation.

If you are not sure of the password you created, login here http://us.mcafee.com/root/login.asp and request for forgot password, by which you would be emailed with the password you created.

hope this help you.

Thanks,

Dinesh K

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4 Replies
Dinz
Level 16
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Message 2 of 5

Re: Help please

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Hi,

Are you trying to install the product from a cd or from the website

Also let me know ; How many computer you have and how many licences you have purchased ?

Regards,

Dinesh K

Re: Help please

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Hi,

I have 2 computers installed from the same CD.

I have purchased 3 licences. However 1 computer sais i need to activate the licence, how do i do this?

Nicolai

PS. Sorry, my english grammer isn't that great.

Dinz
Level 16
Report Inappropriate Content
Message 4 of 5

Re: Help please

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Nicolai,

Run this tool http://us.mcafee.com/apps/agent/tools/ts/ts_getemail_new.asp in the computer in which asks for activation and check whether it displays your current email address.

If your current email id is displayed  follow the below prompts;

Right click on the M icon near the clock and select product setup

Select the option login when you are prompted, enter your email id & password and continue the activation.

If you are not sure of the password you created, login here http://us.mcafee.com/root/login.asp and request for forgot password, by which you would be emailed with the password you created.

hope this help you.

Thanks,

Dinesh K

View solution in original post

Re: Help please

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Thank you

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