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Sams56
Level 7
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Message 1 of 3

Help Can not download

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Hello I am having a problem with downloading McAfee Total Protection. I start to download it and it gets so far and then freezes my computer up. Please help!!

Thank You,

Sheryl

1 Solution

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Dinz
Level 16
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Message 2 of 3

Re: Help Can not download

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Hi Sheryl,

Could you please provide us with the following information ;

What is the operating system of the computer ?
How is the computer connected to internet ? (dsl/cable/wireless)
Do we have any other security software installed ?
Is there any specific error message you receive during installation ?

Please get back to us with the above details


Regards,
Dinesh K
McAfee Online Community Moderator

2 Replies
Dinz
Level 16
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Message 2 of 3

Re: Help Can not download

Jump to solution

Hi Sheryl,

Could you please provide us with the following information ;

What is the operating system of the computer ?
How is the computer connected to internet ? (dsl/cable/wireless)
Do we have any other security software installed ?
Is there any specific error message you receive during installation ?

Please get back to us with the above details


Regards,
Dinesh K
McAfee Online Community Moderator

Sams56
Level 7
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Message 3 of 3

Re: Help Can not download

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Thank you for the input. I did finally figure it out. I did have another security software on my computer and as soon as I got rid of it, it downloaded correctly. Thank you for the fast response and help!

Sheryl