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tf916
Level 7

Having trouble installing AntiVirus Plus 2012.

I have been trying to install the program on to my computer and it keeps saying it can't be downloaded due to missing file and i run Virtual Technician and it said missing a file and i looked up the problem log to see what was it and said Virus Scan is missing but not sure if this is a glitch or not but i bought it today. (Code 7305)

I have been using McAfee products for a couple of years and this is my first time having a problem with it and i am running IE9

Message was edited by: tf916 on 7/17/12 3:35:01 PM CDT

Message was edited by: tf916 on 7/17/12 3:54:36 PM CDT
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JaiPrakash
Level 12

Re: Having trouble installing AntiVirus Plus 2012.

Hi tf916,

Kindly follow the below steps & update us on the status:

Step 1: Clear all the Windows Temp Files: - (Navigation: Click Start > Run >Type Temp) and clear all temp files.

Step 2: Clear all the Local Temp Files: - (Navigation: Click Start > Run >Type %Temp%) and clear all temp files of the local user.

Step 3: Download and run the McAfee Pre-Install Tool using the below link:

http://download.mcafee.com/products/licensed/cust_support_patches/McPreInstall.e xe

Step 4: Restart the computer and then try the Installation.

Message was edited by: JaiPrakash on 7/18/12 12:24:52 AM CDT
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