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bebeee
Level 7
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Message 1 of 8

Grant Number

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I began to install McAfee All Access, encountered a problem with an old version of Norton Symantec, and the McAfee download has halted due to this problem.  I deleted Norton and went back to McAfee's download site only to be asked for a 'grant' number followed by captcha characters.

I have my serial number for the purchase, but that is not the same as the 'grant' number.

Any ideas in this community that may help me?

The McAfee product is still not installed.

1 Solution

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Re: Grant Number

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,

                 Did you use the Norton Product Removal tool as well?Uninstall your Norton product using Norton Removal Tool

In addition see the following:Preparing your Windows computer to download and install McAfee Consumer products

Also see:

If all else fails,you can always contact Technical Support 24/7:

Make certain you are current with all of your Windows Updates,to include Internet Explorer. McAfee and other programs require it,in order to function properly. I might add also, there was an (Out of Band) Security Update released yesterday for all Versions of Windows.

Regards,

Catdaddy

McAfee Volunteer Moderator

Consumer Products

Cliff
McAfee Volunteer
7 Replies

Re: Grant Number

Jump to solution

,

                 Did you use the Norton Product Removal tool as well?Uninstall your Norton product using Norton Removal Tool

In addition see the following:Preparing your Windows computer to download and install McAfee Consumer products

Also see:

If all else fails,you can always contact Technical Support 24/7:

Make certain you are current with all of your Windows Updates,to include Internet Explorer. McAfee and other programs require it,in order to function properly. I might add also, there was an (Out of Band) Security Update released yesterday for all Versions of Windows.

Regards,

Catdaddy

McAfee Volunteer Moderator

Consumer Products

Cliff
McAfee Volunteer

Re: Grant Number

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Moved to Consumer > General Discussion - By Moderator

Cliff
McAfee Volunteer
exbrit
Level 21
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Message 4 of 8

Re: Grant Number

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Moved this to SecurityCenter for now - Moderator.

BTW a grant number would refer to Enterprise products from McAfee, are you sure you went to the right download area, which should be here: Antivirus Software and Internet Security For Your PC or Mac | McAfee

Re: Grant Number

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Ooops! Sorry Peter, may want to move back to Security Center, My Bad.

Cliff
McAfee Volunteer
exbrit
Level 21
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Message 6 of 8

Re: Grant Number

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Here is just as good.

Re: Grant Number

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You clicked on the enterprise download area - start at the consumer area and you will be fine.

exbrit
Level 21
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Message 8 of 8

Re: Grant Number

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This has been solved successfully, see a new thread the OP created here: 

Locking this one.