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GoToAssist stuck on initializing

I am trying to connect to a representative via Live Chat but it seems it is gets stuck on "initializing". It initializes for about 30 minutes with no progress--I have tried numerous times all day-has this happened to anyone else and know what I can do?

Thanks a bunch

Jessica

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1 Reply
Aldrin
Level 12

Re: GoToAssist stuck on initializing

What kind of browser are you using to get connected?, Also make sure your computer’s time/date settings are set correctly as per your time zone.

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