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PJK
Level 7
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Message 1 of 2

Frustrated

Is there anyone in McAfee who will help resolve a problem? I puchased a 3-user 2 year McAfee licence, loaded it successfully on to desk-top then tried to load it onto a second computer. I was prevented from doing so and following a LONG discussion with Technical Support was advised that I only had a single-user licence. I then contacted Customer Services and fowarded them the email from McAfee confirming a 3-user licence. They eventually said they are unable to help and directed me back to Technical Support who of course have said they cannot deal with this. I want either my 3 machines covered or my money back but can find no one in McAfee willing or able to assist. Any advice gratefully received.

1 Reply
Dinz
Level 16
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Message 2 of 2

Re: Frustrated

Hi PJK,

Sorry for the inconvenience caused, we will try to help you with our best here.
At the time of you 3 user mcafee purchase , did you receive an order no from McAfee ? ,

Regards,
Dinesh K