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AJ4611
Level 7
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Message 1 of 2

Fraud

I had a payment to McAfee on my credit card that I did not make from McAfee Texas I live in Ontario and I get my product in store so i can get the warranty and the extra insurance on the product I would never get it online especially from Texas when I live in Ontario.  I have since reported it with my credit card company as fraud. 

1 Reply
Reliable Contributor exbrit
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Message 2 of 2

Re: Fraud

When you first installed the software it would have asked you to read the Terms Of Service which includes the company's auto-renewal policy - they simply charge the card used originally for a renewal UNLESS you indicate otherwise. 

.You can turn this off on your online account page.

You can also apply for a refund by calling the Customer Service department directly at 1-866-622-3911, this must be done within 30 days of the charge.

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Peter
Toronto, Canada
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