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kiblz
Level 7
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Message 1 of 10

Firewall wont turn on + no internet access

Today I have had no internet access on my laptop, I have troubleshooted and I've still had no luck, however my wi-fi is working on all my other devices.

I then checked my McAfee and my firewall was switched off. Every time I switch it on, it just switches itself back off.

I then rebooted my laptop in Safe Mode and ran a full scan and ended up with a Trojan along the lines of 'Generic Exploit'. McAfee removed it and rebooted. I thought it may have had something to do with this but I have still had no luck.

Any ideas?!

9 Replies
karthiks
Level 12
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Message 2 of 10

Re: Firewall wont turn on + no internet access

Hi,

Kindly update me the below details,

What is your Operating System ? Windows XP/Vista/7

What is the name of the McAfee Product you use it on the Machine ?

kiblz
Level 7
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Message 3 of 10

Re: Firewall wont turn on + no internet access

Hi, My Operating System is Windows 7 and I use the BT NetProtect Plus

karthiks
Level 12
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Message 4 of 10

Re: Firewall wont turn on + no internet access

Click on start -> type firewall.cpl  click on firewall.cpl  from the top of the pane

Once the Windows Firewall window opens let me know it is On / OFF, it would be great if you take a screen shot of the windows firewall page and attach the same in the next post

kiblz
Level 7
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Message 5 of 10

Re: Firewall wont turn on + no internet access

My Windows Firewall is currently on, here's the screen shot

karthiks
Level 12
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Message 6 of 10

Re: Firewall wont turn on + no internet access

Kindly Install and run the McAfee Virtual Technician from the below link and check the status

http://mvt.mcafee.com/mvt/mvtinstaller.asp

kiblz
Level 7
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Message 7 of 10

Re: Firewall wont turn on + no internet access

I am unable to reach the McAfee server due to having no Internet Connection on my laptop, I am currently using my mums laptop and transfering the files over by a Memory Stick

karthiks
Level 12
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Message 8 of 10

Re: Firewall wont turn on + no internet access

You no need the internet connection to run that McAfee Virtual Technician link that I have posted, simply click on the link and run it and follow the on screen instructions.

Once installed launch the McAfee Virtual Technician, once the scan completed it will give the result at the end , take a screen shot of it and attach the same

kiblz
Level 7
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Message 9 of 10

Re: Firewall wont turn on + no internet access

I ran the scan and these are the results I got. I also have my internet access back on my laptop after running the scan.

on 11/23/12 3:49:42 PM CST
karthiks
Level 12
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Message 10 of 10

Re: Firewall wont turn on + no internet access

If you got the network access, please update the McAfee and check the status