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Level 7

Firewall, Real Time scanning, everything constantly disabled

My McAfee is constantly disabled all the time, if i turn it back on, it instantly turns off again.

I used the virtual technician, my session Id is 29204556.

I don't have any other virus software on my computer.

I can't scan and now everything is starting to go haywire. My wireless is constantly dropping to limited access, but other computer in the house are fine. My explorer redirects constantly. Pop ups are getting worse.

Please help.

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Level 20

Re: Firewall, Real Time scanning, everything constantly disabled

The redirecting points to trojans really you need a clean up. the suggested path would be

Trying to get help to you

Update your dat files and scan your PC with Virusscan in Safe Mode.

To   do this, tap F8 repeatedly while booting up. You'll get a boot screen   with choices. Pick Safe Mode. Your PC will boot in a low resolution   state as most processes won't be running. Go to "My Computer" (XP) or   "Computer" (Vista), right-click the hard drive and select "Scan" from   the drop-down menu. You'll see an extra taskbar icon which will show a   progress report if you hover over it.

If you think you have a virus infection on your PC do one or both of the following :

- Run the free Mcafee Stinger program from -

  set it to Report Mode y (in Preferences) and post the logs of anything it detects.( set it to very high sensitivity)

- Join the McAfee Getsusp group at

  You will have to ask there for Getsusp, which is a Beta program and not yet on general release.

Download here latest version

  Before you use Getsusp, you should go to this document

  and download the PDF file explaining what Getsusp is and how it works, and this document

  which downloads the installation guide PDF document.

If you want a second opinion, or to be on the safe side, then you can do a scan with the free versions of these tools :

Malwarebytes and SuperAntiSpyware

If   you already have Malwarebytes installed, the virus could be protecting   itself against it. In that case, in order to get Malwarebytes running   you'll need to rename the executable. Open the C:\Program   Files\Malwarebytes Antimalware folder, then rename the "mbam.exe" file   and double-click directly on the file to open the program. After   updating the program, run a full system scan using Malwarebytes.

Make   sure both programs are updated to the latest versions before running   them and let them clean anything they find. If they quarantine a file  or  fail to remove a file try to get a copy of it and send it to Mcafee   using the virus submission path described here :

Send the file to mcafee labs at

Zip the file and password it with password infected.

You will probably get an autoreply back saying it is infected; reply asking for it to be manually tested.

Include in your first submission :-

Submission Information
Please provide the following information along with your sample. It will help mcafee  speed the sample review process:

  • A list of all files contained in the sample submission, including a brief description of where or how you found them
  • What symptoms cause you to suspect that the sample is malicious
  • Whether   any security products find a virus (tell us the  security vendor, its   product name, the version number, and the virus  name assigned to the   sample)
  • Your McAfee product information (product name, engine, and DAT version
  • Any system details that may be relevant (operating system, service packs, etc.)
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