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marvel
Level 7
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Message 1 of 18

Failed Install

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Product will not install.

This screen comes up,

5353.attachImage1.jpg-550x0.jpg

Then This,

3755.attachImage.jpg-550x0.jpg

This is a new install as a COX consumer on a new computer.  The trial version of McAfee expired and was fully uninstalled using the MCPR tool. 

1 Solution

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Re: Failed Install

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Did you try installing from a new admin account as that thread I linked to suggested? If still no go will ping the forum tech he is a higher level support tech.

17 Replies
catdaddy
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Message 2 of 18

Re: Failed Install

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,

               Have you indeed 'Renewed your Subscription?

                You can always contact Technical Support 24/7 (Free) via Phone/Online Chat being much quicker:

                 Services and Support for Home and Office

Regards

Catdaddy

McAfee Community Moderator

Consumer Products

Cliff
McAfee Volunteer
marvel
Level 7
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Message 3 of 18

Re: Failed Install

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Its not a renew subscription.  As a COX Communications customer, we are allowed a McAfee product on up to 5 computers.

catdaddy
Level 20
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Message 4 of 18

Re: Failed Install

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Then I would suggest contacting either Cox Support/or McAfee Support.

Cliff
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marvel
Level 7
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Message 5 of 18

Re: Failed Install

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COX sent me here.  

catdaddy
Level 20
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Message 6 of 18

Re: Failed Install

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In that case, please contact McAfee Technical Support by the Link I inserted in post #1.

Please make certain that there is no malware onboard before contacting support.

You can try some of these Superb Free Tools:

Wishing you all the very best,

Catdaddy

Cliff
McAfee Volunteer
marvel
Level 7
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Message 7 of 18

Re: Failed Install

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What is the link for the McAfee support forums?

catdaddy
Level 20
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Message 8 of 18

Re: Failed Install

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marvel
Level 7
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Message 9 of 18

Re: Failed Install

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What is the 800 / 888 numbers? 

Tech support could not resolve the issue, even with remote access.  

exbrit
Level 21
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Message 10 of 18

Re: Failed Install

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Ask them to escalate the issue.  Click the link given and follow through from there.