I've Purchased Dell Inspiron 1545 laptop along with Mcafee Anti virus product(for license upto15 months) was pre installed in my laptop. I have two questions.
1. I tried to activate my product but i unable finish it and also shows the following error.i attached the error .JPEG file. so i uninstalled the anti virus. again i installed by given CD. Shall i get the same expiration date?
2.How to acivate my anti virus? my OS is Windows 7 home
Please download and run McAfee Virtual Technician by clicking on this link http://mvt.mcafee.com/mvt/index.asp.
You will find Session ID # @ the end of the scan, please do not forget to reply with session ID # in your next post.
McAfee Technical SupportMessage was edited by: rakesh.p on 1/11/10 3:22:44 AM GMT-06:00
I did use the session ID # which you posted & found that McAfee software is functioning fine. However regarding registration/activation of your McAfee subscription make sure you make Internet explorer as a default browser, i think you are using Mozilla firefox as default browser on your computer. In order to make IE as default browser navigate to Internet explorer - tools - internet options - programs & then click on Make default. After you make IE as default browser please try to register/activate your McAfee subscription & see what happens. Good luck
McAfee Technical Support
May I know what is the version of you internet explorer?
Did you have any other mcafee products registered with this email address ??
Contact mcafee chat technicians through this link : http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT . They will be able to get it fixed after they diagnose the cause of the error.
McAfee Service Portal customers please use your existing username and password to log into the community.