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anbu
Level 7
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Message 1 of 8

Facing problem to activate the Mcafee Product.

Hi

I've Purchased Dell Inspiron 1545 laptop along with Mcafee Anti virus product(for license upto15 months) was pre installed in my laptop. I have two questions.

1. I tried to activate my product but i unable finish it and also shows the following error.i attached the error .JPEG file. so i uninstalled the anti virus. again i installed by given CD. Shall i get the same expiration date?

2.How to acivate my anti virus? my OS is Windows 7 home

Regards,

Anbu

7 Replies

Re: Facing problem to activate the Mcafee Product.

Hi Anbu,

Please download and run McAfee Virtual Technician by clicking on this link http://mvt.mcafee.com/mvt/index.asp.

You will find Session ID # @ the end of the scan, please do not forget to reply with session ID # in your next post.

Regards,

Rakesh P

McAfee Technical Support

Message was edited by: rakesh.p on 1/11/10 3:22:44 AM GMT-06:00
anbu
Level 7
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Message 3 of 8

Re: Facing problem to activate the Mcafee Product.

Hi Rakesh,

This is my Mcafee Virtual technician session ID:23338818,

I am waiting for your response.

Regards,

Anbu

Re: Facing problem to activate the Mcafee Product.

Hi Anbu,

I did use the session ID # which you posted & found that McAfee software is functioning fine. However regarding registration/activation of your McAfee subscription make sure you make Internet explorer as a default browser, i think you are using Mozilla firefox as default browser on your computer. In order to make IE as default browser navigate to Internet explorer - tools - internet options - programs & then click on Make default. After you make IE as default browser please try to register/activate your McAfee subscription & see what happens. Good luck

Regards,

Rakesh P

McAfee Technical Support

anbu
Level 7
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Message 5 of 8

Re: Facing problem to activate the Mcafee Product.

Hi Rakesh,

I tried but unable to solve the problem again i'm getting the same error.

Regards,

Anbu

Dinz
Level 16
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Message 6 of 8

Re: Facing problem to activate the Mcafee Product.

Hi anbu,

May I know what is the version of you internet explorer?

Did you have any other mcafee products registered with this email address  ??

Regards,

Dinesh K

anbu
Level 7
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Message 7 of 8

Re: Facing problem to activate the Mcafee Product.

Hi Dinesh,

I am using Internet Explore 8 version. No

Regards,

Anbu

Dinz
Level 16
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Message 8 of 8

Re: Facing problem to activate the Mcafee Product.

Anbu,

Contact mcafee chat technicians through this link : http://service.mcafee.com/LocaleSelect.aspx?lc=1033&sg=TS&pt=1&st=CHAT . They will be able to get it fixed after they diagnose the cause of the error.

Thanks,

Dinesh K

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